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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join NatWest Group, a leading financial services provider in the UK.
- Benefits: Enjoy a competitive salary, flexible rewards, 33 days holiday, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: This is a six-month role with comprehensive training and career development opportunities.
Join us as a Customer Service, Personal Banker in Croydon. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
You’ll join us on a competitive salary starting of £27,585, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Personal Banker (6 months) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker (6 months)
✨Tip Number 1
Familiarise yourself with the banking products and services offered by us. Understanding these will allow you to have informed conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you articulate the benefits of our products clearly and effectively, which is crucial for a Personal Banker.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to providing outstanding service.
✨Tip Number 4
Research common banking challenges customers face and think about how you would address them. Being proactive in your approach will demonstrate your problem-solving skills and customer-centric mindset.
We think you need these skills to ace Personal Banker (6 months)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills and any achievements that demonstrate your ability to enhance customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your motivation to develop your career in banking. Use specific examples to illustrate how you have successfully met customer needs in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Personal Banker role.
How to prepare for a job interview at CV-Library
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Prepare for Common Banking Scenarios
Familiarise yourself with common banking requests such as payments, balance inquiries, and transfers. Be ready to discuss how you would handle these situations and provide a seamless experience for customers, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Strong communication is key in this role. Practice explaining complex banking products in simple terms, as you may be asked to demonstrate how you would communicate benefits to customers. This will show your ability to connect with clients effectively.
✨Demonstrate Teamwork and Flexibility
Since you'll be working as part of a team, be prepared to discuss your experiences collaborating with others. Highlight your flexibility regarding working hours and your willingness to adapt to meet branch needs, which is crucial for this position.
