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- Tasks: Assist customers via phone, manage bookings, and handle complaints in a busy call centre.
- Company: Join a well-established client in the Tamworth area with a strong reputation.
- Benefits: Flexible part-time hours with options for weekday and weekend shifts.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Excellent communication and IT skills are essential; previous call centre experience is a plus.
- Other info: This is a temporary role, so immediate availability is required.
Our well-established client based in the Tamworth area are currently recruiting for Part Time Contact Centre Agents / Customer Service Advisors to join their team on a temporary basis.
Working hours:
- 08:00 - 12:00 - 20 hours - Mon to Fri
- 13:00 - 17:00 - 20 hours - Mon to Fri
- 14:00 - 18:00 - 20 hours - Mon to Fri
- Weekend Agents - 08:00 - 16:00 - 15 hours
Main duties include:
- Handle incoming telephone calls and assist customers with their enquiries.
- Arrange appointments and handle customer bookings.
- Deal with complaints and escalate if necessary.
- Data entry into company system.
- Place customer orders.
- Deal with a large volume of telephone calls.
The ideal candidate will:
- Have excellent communication skills.
- Be confident working within a busy call centre environment.
- Have excellent IT skills.
This is a temp role so the successful candidate will need to be available to start immediately. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.
Part Time Customer Service Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with complaints or arranging appointments, as this will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This could be with friends or family, where you simulate a call centre environment. Being articulate and confident will make a great impression on the hiring team.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service can help you tailor your responses in the interview, showing that you align with their mission and are genuinely interested in the role.
✨Tip Number 4
Be prepared to discuss your IT skills. Since data entry is part of the job, think of examples where you've successfully used technology to improve efficiency or solve problems, as this will highlight your suitability for the role.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that match the job description, such as communication skills and IT proficiency.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the role and how your previous experiences make you a suitable candidate. Mention your ability to handle complaints and work in a busy environment.
Showcase Your Availability: Since this is a temporary role, clearly state your availability in your application. Mention the hours you can work and your readiness to start immediately.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Consider sharing examples of how you've effectively handled customer queries in the past.
✨Familiarise Yourself with Common Scenarios
Think about typical situations you might encounter in a call centre, such as dealing with complaints or managing high call volumes. Prepare responses that highlight your problem-solving skills and how you would handle these scenarios professionally.
✨Highlight Your IT Proficiency
Since the role requires data entry and using company systems, be ready to discuss your IT skills. Mention any relevant software or tools you’ve used before, and if possible, provide examples of how you’ve efficiently managed data in previous roles.
✨Express Your Availability and Flexibility
This is a temporary position, so it's important to convey your immediate availability. Be clear about your willingness to work the specified hours and any flexibility you may have for additional shifts, especially during busy periods.
