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For Companies At a Glance
- Tasks: Bring expert eye care directly to customers' homes and improve their lives.
- Company: Join a thriving optical business dedicated to community care and customer satisfaction.
- Benefits: Enjoy a competitive salary, company car, bonuses, and a fantastic work-life balance with no weekends!
- Why this job: Make a real difference in your community while developing valuable skills in a supportive team environment.
- Qualifications: Experience in the optical sector is essential; strong communication and interpersonal skills are a must.
- Other info: Be a confident driver with a full clean license, ready to hit the road!
Lancashire & Cumbria
Monday - Friday
Company car or car allowance
Role Purpose
Are you ready to hit the road and make a real difference? As a Home Visits Optical Assistant, you'll be bringing expert eye care directly to people who are unable to visit our stores, delivering vital services right to their doorsteps. You'll also be helping customers with essential tasks, bringing care and smiles to their homes. You'll play a key role in improving the lives of people in your community while being an integral part of our team.
Key Responsibilities
- Dive deep into customer needs and ensure every one of them is met with excellence.
- Gain a solid understanding of visual perception and common vision issues to provide the best advice and care.
- Dispense prescriptions with expertise, including single vision, multifocal, and high index lenses as required.
- Offer expert advice on frame selection and styling, helping customers find the perfect pair of glasses.
- Deliver a memorable, professional collection experience, ensuring a perfect fit and clear vision.
- Address customer concerns and resolve any visual issues with new glasses.
- Ensure customers are informed and excited about all the latest products and offers.
- Communicate clinic schedule updates with office schedulers and ensure smooth coordination.
- Handle customer payments and paperwork with ease and confidence.
- Be familiar with NHS practices and procedures, applying them when necessary.
- Follow routes based on scheduling and manage your time effectively.
- Maintain composure and professionalism while in customers' homes.
- Continuously strive to meet and exceed personal and team goals.
- Communicate effectively and confidently, ensuring customers feel heard and valued.
The Ideal Candidate
- Experience in the optical sector is essential, whether as an Optical Assistant/Advisor or Dispensing Assistant.
- Excellent interpersonal skills with the ability to build meaningful relationships with people from all walks of life in the community.
- Strong communication skills, both written and verbal, ensuring clarity and understanding at every step.
- A customer-first mindset with empathy and patience to support those in need.
- Exceptional organisational skills and the ability to manage your own workload independently.
- The ability to adapt and think on your feet.
- A great team player.
- Confident, safe driver with a full and clean driving license.
The Package and Benefits
- Competitive basic salary plus a company car or car allowance.
- Great bonus based on performance in the role.
- All business travel expenses covered in full.
- Exceptional work-life balance with no weekends!
If you're ready to help drive our practice forward and make a genuine difference to people in your community, then we can't wait to hear from you.
Optical Assistant - Home Visits employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Home Visits
✨Tip Number 1
Familiarise yourself with common vision issues and the latest optical products. This knowledge will not only help you in interviews but also demonstrate your commitment to providing excellent customer care.
✨Tip Number 2
Practice your communication skills, especially in explaining complex optical concepts in simple terms. Being able to convey information clearly will be crucial when interacting with customers during home visits.
✨Tip Number 3
Showcase your interpersonal skills by volunteering or engaging in community activities. This experience can highlight your ability to connect with diverse individuals, which is essential for this role.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities and adaptability. Think of examples from past experiences where you've successfully managed challenges, as these will resonate well with the interviewers.
We think you need these skills to ace Optical Assistant - Home Visits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the optical sector. Emphasise any roles where you've interacted with customers, dispensed prescriptions, or provided advice on eyewear.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing eye care and how you can make a difference in the community. Mention specific skills that align with the job description, such as strong communication and organisational abilities.
Showcase Your Interpersonal Skills: Since the role requires excellent interpersonal skills, provide examples in your application of how you've built relationships with customers or resolved issues effectively in previous positions.
Highlight Your Driving Experience: As a Home Visits Optical Assistant, being a confident driver is crucial. Make sure to mention your driving experience and any relevant qualifications, such as a full and clean driving licence, in your application.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Eye Care
Make sure to express your enthusiasm for providing eye care services. Share any personal experiences or motivations that led you to pursue a role in the optical sector, as this will resonate with the interviewers and demonstrate your commitment.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise with customers and resolve their concerns, as this role requires a strong customer-first mindset.
✨Know Your Optical Knowledge
Brush up on common vision issues, lens types, and frame styles. Being able to discuss these topics confidently will show that you have the necessary expertise to assist customers effectively during home visits.
✨Practice Time Management Scenarios
Since you'll be managing your own schedule while on the road, think of examples where you've successfully managed your time. Be ready to discuss how you would handle unexpected delays or changes in your schedule during the interview.
