Ops Agent

Location: Clyst Honiton 🕒 Hours: 15.00-1900 and (Apply online only), Mondays to Friday  💰 Salary: £14.29 Pertemps is proud to be working in partnership with DHL – the global leader in logistics. We’re currently recruiting for a confident, customer-focused Operations Agent to join DHL’s busy Service Centre. This is a fantastic opportunity for someone with excellent communication skills and a passion for delivering outstanding service to both internal and external customers. The Role As an Operations Agent, you will be the face of the Service Centre – handling customer queries, supporting operational processes, and ensuring a professional, welcoming front-of-house environment. From managing visitors to responding to calls and emails, your role is vital in upholding the company’s customer service standards. Key responsibilities include: Acting as the first point of contact for internal and external customer enquiries Providing administrative and operational support across the Service Centre Answering inbound calls and responding to queries professionally and efficiently Managing customer collections and handling problem shipments Maintaining a professional reception area and ensuring all visitors are greeted appropriately Using various IT systems to process documentation in line with company procedures Supporting compliance with health, safety, customs, and security regulations Identifying and reporting any potential security concerns or service issues Representing DHL with a high level of professionalism at all timesWhat We're Looking For You will be: Customer-service driven with excellent verbal and written communication skills Confident handling face-to-face and telephone interactions Highly organised and able to prioritise tasks under pressure Proficient with IT systems and comfortable working across multiple applications A great team player who remains calm and professional in all situations Adaptable and open to new processes and ways of workingDesirable: Knowledge of operational or logistics environments Understanding of Dangerous Goods and customs procedures (preferred) Previous admin or front-of-house experience GCSEs in Maths and English Apply Now If you're a motivated individual with a strong customer service ethic and want to work with one of the world’s most respected logistics brands – we want to hear from you. 👉 Apply today with Pertemps and become a key part of the team delivering excellence on behalf of DHL International (UK) Ltd