Onboarding Executive

Key Responsibilities: * Conducting onboarding meetings, product tours, company presentations, and product demos. * Understanding customer context and goals and providing product information to best serve those goals. * Educating customers and optimizing their product setup for the quickest path to success. * Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding. * Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base. * Assisting customer support with customer issues and requests. * Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently. Skills & Competancies: * Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have. * High emotional intelligence and empathy skills. * Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues. * Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship. * Strong analytical and goal-oriented mindset. * Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job