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For Companies At a Glance
- Tasks: Manage tenancies and support customers to sustain their homes effectively.
- Company: Join a fantastic organisation dedicated to building safe communities in Kent.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Make a real impact in people's lives while fostering community spirit and safety.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: This is a temporary role with potential for future opportunities.
MMP Consultancy are working with a fantastic organisation to recruit a Neighbourhood Officer to join them on a temporary basis, based in Kent.
Key Responsibilities:
- Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes.
- Tailor new customer relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement.
- Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation.
- Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
- Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches.
- Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes on legal cases for the organisation.
- Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live.
- Provide technical and professional housing/tenancy management advice.
- Effectively audit homes to identify and prevent tenancy fraud.
- Promote and signpost tenants to opportunities for training and employment to meet their aspirations and maximise their income in support of our Income Protection and Financial Well Being strategies.
- Build and maintain partnerships with internal and external customers, statutory agencies and referral-based services to support excellent local area delivery.
- Continuously support the development and use of ICT to provide an efficient, modern and responsive service to customers.
Neighbourhood Housing Officer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Kent. Understanding the specific challenges and opportunities in the area will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals already working in housing or community services. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant relationships or resolved conflicts. Having specific examples ready will showcase your problem-solving skills and ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research MMP Consultancy and the organisation they represent. Understanding their values, mission, and recent projects will allow you to tailor your conversation and show how your goals align with theirs during the interview process.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations of a Neighbourhood Housing Officer. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management, customer service, or community engagement. Use specific examples to demonstrate your ability to manage tenancies and build relationships with customers.
Showcase Your Skills: Make sure to mention skills that are particularly relevant to the role, such as conflict resolution, communication, and problem-solving. Discuss how you have used these skills in past roles to achieve positive outcomes.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the organisation and the role. Mention why you are interested in working with them specifically and how you can contribute to their goals.
How to prepare for a job interview at CV-Library
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Neighbourhood Housing Officer. Familiarise yourself with tenancy management, community building, and the legal aspects of housing. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
As this role involves building relationships with tenants and various stakeholders, be prepared to discuss your communication style. Share examples of how you've effectively managed customer relationships or resolved conflicts in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to provide examples of how you've tackled challenges in previous roles. Whether it's dealing with anti-social behaviour or managing tenancy issues, showcasing your problem-solving skills will highlight your suitability for the position.
✨Research the Organisation
Take some time to learn about the organisation you're interviewing with. Understand their values, mission, and the communities they serve. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
