Neighbourhood Housing Lead (South West London)

Our client is seeking a dedicated and proactive Neighbourhood Housing Lead to join their team. This is a fantastic opportunity to make a real difference in residents' lives by delivering a high-quality, consistent, and resident-focused housing service. Location: Required to report to the office in SW18 1-2 days per week, otherwise hybrid working or on patch covering Wandsworth & Croydon Salary: Equivalent to up to £34,904 per annum, based on a 35-hour week Interviews: Will be held in person in SW18, date TBC What You’ll Be Doing: Acting as the primary contact for residents in your patch (Apply online only) homes), building strong relationships and ensuring they feel supported. Working closely with the Housing Management team to provide a seamless and reliable service. Driving improvements in resident satisfaction and ensuring residents have homes they’re happy in. Problem-solving and taking ownership of challenges to deliver the best outcomes for residents. Managing stakeholders effectively and engaging with a diverse customer base. What Our Client Is Looking For: Strong relationship-building and communication skills – you’ll be the key link between residents and the housing team. A problem-solver with determination and a can-do attitude, always striving to keep promises to residents. Confidence to challenge processes and push for the best results. Excellent time management and the ability to handle a complex workload while meeting deadlines. Previous housing experience and a strong understanding of the sector. A valid driving licence and access to a vehicle for work. This is a great opportunity to join a forward-thinking team and make a meaningful impact. The closing date for submission to this role is Thursday 6th February, don’t miss out – apply today