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- Tasks: Support the Mortgage Department with administration and customer service tasks.
- Company: Join a respected mutual organisation in Stafford, known for outstanding service.
- Benefits: Enjoy a competitive salary of up to £27k and hybrid working options.
- Why this job: Be part of a dedicated team making a real impact in the mortgage sector.
- Qualifications: Experience in administration and telephone roles; mortgage knowledge is a plus.
- Other info: Office-based at least 3 days a week for collaborative teamwork.
Mortgage Servicing Administrator Stafford/Hybrid Up to £27k
Do you excel in providing first class customer service? Do you want to join a dedicated team delivering outstanding service in the Mortgage Sector? Our client, a respected mutual organisation based in Stafford, is seeking a Mortgage Service Administrator to join their dedicated team. In this pivotal role, you will provide essential support to the Mortgage Department, ensuring a seamless and efficient mortgage administration process with a keen focus on accuracy and adherence to quality assurance standards. There is an element of telephony work within this role, so you will have a mix of administration and telephone work.
Duties of the Mortgage Servicing Administrator:
- Monitor the level of mortgage redemptions, producing and issuing statements upon requests.
- Offer support to the sales team, with following up mortgage leads and arranging appointments.
- Oversee all aspects of deeds activities, including tracking deeds on completions, logging deeds out, and releasing packets, while being responsible for the Society's sealing and the discharge or part release of security.
- Confidently communicate with key stakeholders, including solicitors, valuers, and estate agents.
- Handle incoming calls daily, ensuring a positive and efficient response to enquiries.
The successful individual will possess:
- A wealth of experience in administration.
- Experience within a telephone-based role.
- Experience with mortgages would be highly advantageous.
This is a fantastic opportunity for an individual who has high attention to detail, strong administrative skills and an excellent telephone manner. Due to the nature of the role, they would like this role holder to be office based at least 3 days per week.
Mortgage Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Familiarise yourself with the mortgage industry terminology and processes. Understanding key concepts like redemptions, deeds, and the roles of solicitors and valuers will help you communicate effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves handling incoming calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail in any interactions you have with the company. Whether it's through follow-up emails or during phone conversations, demonstrating your meticulous nature can leave a lasting impression.
✨Tip Number 4
Network with professionals in the mortgage sector. Engaging with current employees or attending industry events can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and any previous roles that involved telephone work. Emphasise skills that align with the mortgage sector, such as attention to detail and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully handled administrative tasks and communicated effectively with stakeholders in past roles.
Highlight Relevant Experience: If you have experience in the mortgage industry or similar sectors, be sure to include this in your application. Detail any specific responsibilities you had that relate to mortgage administration or customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Since the role requires first-class customer service, be prepared to share specific examples of how you've excelled in this area. Highlight situations where you resolved issues or went above and beyond for customers.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy and quality assurance, discuss your methods for ensuring precision in your work. You might want to mention any tools or techniques you use to double-check your tasks.
✨Prepare for Telephony Scenarios
As the role involves handling incoming calls, practice common telephone scenarios. Be ready to demonstrate your ability to communicate clearly and effectively, especially when dealing with stakeholders like solicitors and estate agents.
✨Familiarise Yourself with Mortgage Processes
While experience in mortgages is advantageous, showing a basic understanding of mortgage processes can set you apart. Research common terms and procedures to discuss intelligently during the interview.
