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- Tasks: Join our team to enhance customer experiences and drive sales in a luxury boutique.
- Company: We are a prestigious luxury boutique located in West London, known for exceptional service.
- Benefits: Enjoy a competitive salary, 10% bonus, and two days off each week.
- Why this job: Be part of a vibrant team, develop client relationships, and work in a stylish environment.
- Qualifications: No specific qualifications required; just bring your passion for luxury retail and customer service.
- Other info: Flexible store hours with opportunities for growth and development in the luxury sector.
West London
Perm, Full time
Store hours: Monday-Sunday: 10 am-7 pm, Sunday: 11.00 am - 6.00 pm, 2 days off per week
Role
Take part in the success of the boutique and be accountable for providing the best customer experience, for pre and post selling of the products of the boutique, for product and brand promotion and for making productive contributions by executing assigned work, within given time frames and in ways that meet objectives.
Duties
- Sales and Boutique Operations
- Responsibility for the overall sales process including walk-in and phone/email clientele.
- Participate actively to develop new sales opportunities and Client Relationship Development.
- Ensure support to all operations of the boutique and use of all available sales tools.
- Provide operational support and ensure presence at marketing events.
- Customer Experience and Service & Business Development
- Ensure the optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors.
- Provide reliable, accurate, and first-class customer service.
- In-depth product knowledge and prices (and discount leverages).
- Able to explain estimates, repairs (time and prices).
- Participate actively in Customer Relationship Management data collection.
- Ensure the welcoming of the aftersales customers and all related tasks.
Competencies
- Technical
- Collect CRM data and follow selling plans to create selling opportunities.
- Provide administrative and operational support on daily tasks and for specific Marketing events.
- Manage client relationships and client experience within the Boutique (including updating knowledge about products and prices, keeping the Boutique in a good state in compliance with company standards, managing product inventory).
- Behavioural
- Sense of initiative.
- Client orientation.
- Quality Commitment.
Luxury Boutique Assistant employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Boutique Assistant
✨Tip Number 1
Familiarise yourself with the luxury brands and products that the boutique offers. Understanding the unique selling points and features of these products will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, from inquiries to complaints, ensuring you provide a first-class experience that aligns with the boutique's standards.
✨Tip Number 3
Network with professionals in the luxury retail sector. Attend industry events or connect with individuals on platforms like LinkedIn to gain insights into the boutique's culture and expectations, which can give you an edge during interviews.
✨Tip Number 4
Demonstrate your initiative by preparing ideas for potential marketing events or customer engagement strategies. Presenting these during your interview can showcase your proactive approach and commitment to contributing to the boutique's success.
We think you need these skills to ace Luxury Boutique Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Luxury Boutique Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your sales experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Tailored Cover Letter: In your cover letter, express your passion for luxury retail and customer service. Mention specific examples of how you've successfully contributed to sales or enhanced customer experiences in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a luxury retail environment.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
As a Luxury Boutique Assistant, providing exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create a welcoming atmosphere and handle any customer queries or complaints with grace.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and brands that the boutique offers. During the interview, be ready to discuss specific items, their features, and how they meet customer needs. This shows your enthusiasm for the role and your commitment to delivering an excellent customer experience.
✨Emphasise Your Sales Experience
Discuss your previous sales experiences and how you successfully developed client relationships. Use metrics or examples to illustrate your achievements, such as sales targets met or exceeded. This will demonstrate your capability to contribute to the boutique's success.
✨Prepare Questions About the Role
Interviews are a two-way street, so prepare thoughtful questions about the boutique's operations, team dynamics, and customer engagement strategies. This not only shows your interest in the position but also helps you assess if the role aligns with your career goals.
