Lifeline Operator

Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for two Lifeline Operators to join their team. If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you. * £14.17 per hour * Rolling shift pattern as follows: 4 late shifts (2pm-11pm), 2 days off, then 4 early shifts (7am-4pm), 2 days off, then 4 night shifts (10.30pm-7.30am) then 4 days off * You may occasionally be required to undertake additional hours for which overtime will be paid or TOIL granted * Due to urgent business requirements, applicants will need to be available immediately * Disclosure & Barring Service clearance is a requirement of this role * Applicants must hold a full, valid driving licence and have access to a motor vehicle Duties and responsibilities: * Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs * Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment * Monitoring CCTV and assisting police officers with the playback and copying of recorded images * Receiving and responding to out-of-hours emergency requests on behalf of the organisation * Entering and maintaining accurate information about clients on the IT system * Performing a variety of other administrative duties as required Skills and experience required: * Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations * Experience of basic administration (filing, post, data entry) * IT proficient, with a good knowledge of MS Office and database systems * Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity * Understanding the needs of elderly and disabled residents to preserve their independence * Grade C (or above) GCSE Maths and English or equivalent qualification/experience * Full, valid driving licence and access to a suitable motor vehicle * Empathetic listener with excellent communication skills both verbally and in writing * Self-motivated, with initiative and the ability to work competently under pressure * Takes a positive, helpful, resourceful and innovative approach to work and problem-solving