Lettings Operations Coordinator

Lettings Operations Coordinator Location – Reading Salary – £27k Our client is a fast-growing provider of high-quality, professionally managed rental homes in the UK. As a Lettings Operations Coordinator, you'll play a critical role in ensuring a smooth, customer-focused journey from reservation to move-in for new tenants. You will be responsible for managing the administration of new and renewing tenancies, reducing void periods, and maintaining high occupancy rates and up-to-date tenancy records. You’ll act as a key liaison between tenants, the lettings team, and internal stakeholders to ensure all processes are handled efficiently and compliantly. Key Responsibilities Administer tenancy files from reservation through to move-in, ensuring all deadlines are met. Oversee tenancy renewals, communicating clearly with tenants on renewal options and timelines. Coordinate the referencing process, ensuring timely follow-ups and the receipt of satisfactory references. Act as the main point of contact for applicants during the referencing and pre-tenancy phase. Draft and issue tenancy agreements, process upfront payments, and set up Direct Debits for rent collection. Maintain and update the tenancy progression database, ensuring accurate and real-time file status tracking. Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms Prepare and send lease renewal notices in accordance with company policies and legal requirements Prepare and issue compliance documentation in accordance with legal and regulatory requirements. Monitor and manage the progression process to minimise void periods and maximise revenue. Provide exceptional customer service throughout the move-in process to ensure tenant satisfaction. Support the wider Lettings Team with ad hoc duties and collaborative goals. What We're Looking For Previous experience in lettings, property management, or customer service roles preferred Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively Proficiency in Microsoft Office suite and CRM software Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals Ability to work independently and collaboratively within a team environment Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents Flexibility to adapt to changing priorities and work under tight deadlines