IT Service Delivery/Ops Manager - 2m Contract - Hybrid

I am currently assisting an organisation who are looking for a candidate with a background within IT Service Delivery / IT Operations or Technical Support management. The role will be to overlook the IT department, which is split into 2 areas, a team of 1st/2nd line support and a team of 3rd line, total headcount of 10-15. The position itself is to support/mentor 2 managers overlooking the two teams, advise on best practices, efficiencies, structure, SLA's and ability to be at hand for escalations/resolutions. Key Responsibilities; – IT Service Management – Best practices across two teams, inc. SLA review – Risk Mitigation – Review & assess IT strategies aligned with business goals. – Oversee IT governance, risk management, and cybersecurity policies. – Review current compliance with industry regulations, including cybersecurity standards. – Review digital transformation initiatives and process automation. – Review procurement, vendor relations, and IT asset management. Desirable; – Background within infrastructure, 3rd line support, technical support – Prince2 Contract Details; – 2month initial contract – Working arrangements – Hybrid – Outside IR35