IT Field Service Engineer

IT Field Service Engineer Permanent / Full-time **MSP (Managed Service Provider) experience essential** Job Profile Looking for a skilled IT Field Service Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar. This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis. Key Responsibilities Provide onsite technical support, troubleshooting and maintenance across various client environments. Install, configure, and support IT hardware, software and network systems. Work with internal teams to escalate and resolve complex technical issues promptly. Deliver excellent customer service and maintain high client satisfaction levels. Maintain up-to-date documentation of all work carried out and support provided. Ensure systems and services meet defined SLAs and customer expectations.Skills/Experience Essential: Experience in an IT Field Engineer role or similar within an MSP Strong knowledge and hands-on experience with: Active Directory and Group Policy administration Windows Server 2008 and above Windows Desktop OS (Windows 7 and above) Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint Online configuration and support Core networking (DNS, routing, switching) Firewall configuration (Meraki / Draytek / Sophos) Familiarity with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM toolsDesirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITIL Foundation Certificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including IDS/IPS Experience with desktop imaging tools and software