Inbound Sales Lead Manager

Fusion Ventures Group are an innovative, fast-growing company in the energy sector, committed to providing sustainable and reliable services to our customers. As we continue to expand, we are looking for an experienced Inbound Sales Lead Senior/Manager to join our team and drive success within our inbound sales department. We have a combined customer network of over half a million people across the UK. We are committed to excellence, sustainability, and, most importantly, excellent customer service.

Role Overview: As the Inbound Sales Lead Senior/Manager, you will be responsible for overseeing and leading the inbound sales strategy, guiding a talented team of sales representatives to convert qualified leads into successful customer relationships. This role requires a hands-on leader who excels in managing a high-performing team, improving sales processes, and driving revenue growth. The ideal candidate will have a deep understanding of inbound sales strategies and a passion for achieving exceptional results.

Key Responsibilities:

• Lead and manage a high-performing inbound sales team, providing coaching, mentorship, and support.
• Develop and execute inbound sales strategies to generate revenue, increase conversion rates, and drive company growth.
• Analyse sales performance metrics to ensure KPIs are met or exceeded.
• Work closely with marketing to align sales efforts with inbound lead generation campaigns.
• Collaborate with senior leadership to ensure sales processes are optimized and scaled.
• Conduct regular performance reviews, set individual and team goals, and provide actionable feedback to improve performance.
• Oversee lead qualification processes and ensure efficient conversion from inbound leads to opportunities.
• Stay up to date with industry trends and best practices to ensure the team’s approach remains competitive and effective.
• Develop and maintain strong relationships with clients to enhance customer satisfaction and retention.

Key Requirements:

• Proven experience in inbound sales, processing and converting sales leads, with a track record of managing and leading high-performing teams.
• High volume sales conversion experience.
• Experience with medium value/volume of leads.
• Experience of handling both web and telephone leads.
• Processing leads/orders through dedicated IT systems (e.g., Jumptech).
• Managing an EV survey process.
• Managing payment taking processes from customers.
• Liaising with Booking Team and Engineer Management.
• Responsible for SLA management and adherence (customer).
• Responsible for SLA management and adherence (lead provider).
• Exceptional communication, leadership, and mentoring skills.
• Data-driven approach to decision-making, with the ability to analyse metrics and adjust strategies accordingly.
• A strategic mindset combined with hands-on experience in day-to-day sales operations.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience working in a B2B environment is highly desirable.
• Excellent organizational and time-management skills.
• Knowledge of relevant sales technologies and tools (e.g., CRM, sales automation platforms).

Why Join Us?

• Competitive salary and commission package.
• 20 days holiday plus 8 bank holidays.
• Free on-site parking at our HQ.
• A collaborative and supportive work culture.
• Comprehensive benefits package, including healthcare and wellness programs.
• Company Pension.

How to Apply: If you are passionate about driving inbound sales success and have the leadership experience to inspire a team, we would love to hear from you.