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- Tasks: Support residents and manage housing services in a dynamic team environment.
- Company: Join a well-established Housing Association making a difference in St Helens.
- Benefits: Enjoy comprehensive training, a £1000 bonus raffle, and free parking.
- Why this job: Make a real impact on residents' lives while developing your skills in a supportive culture.
- Qualifications: Experience in housing or support roles is essential; right to work in the UK required.
- Other info: Flexible shifts between 7am and 10pm, with opportunities for growth.
We are currently looking for a Housing Support Officer to work at a well established Housing Association in St Helen's!
Purpose of the Role: To assist the Support Manager in the running of the accommodation provision and provide an efficient housing support service to the residents as a member of the housing team.
Responsibilities:
- Housing Management and admin
- Resident support
- Maintenance
- Team work
- Ensure all files and records are kept up to date
- Check rent accounts, chasing up arrears and solving queries
- Conduct interviews of applicants
- Deal with complaints from residents
- Address breaches of tenancy by residents
- Empathise and support residents' feelings and attitudes
- Report any damages
- Support residents with exit strategies and assist when moving on
- Assist with external appointments for residents including GP appointments
Average 35 hours per week on a rota basis. All shifts are between 7am and 10pm Monday to Sunday.
Benefits:
- Comprehensive training
- £1000 Golden Bonus raffle
- Worker of the month - with a chance to win £50 of vouchers
- Annual Leave
- Pension
- Free parking
Requirements:
- Right to work in the UK
- Experience within a similar setting is desirable
- Experience within a Housing / Support position is essential
Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.
Housing Officer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in housing associations. Understanding their needs and concerns will help you demonstrate empathy during interviews and show that you're genuinely interested in supporting them.
✨Tip Number 2
Network with professionals already working in housing support roles. Attend local community events or online forums to connect with others in the field, as they can provide valuable insights and potentially refer you to job openings.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully handled complaints or supported individuals in need. This will help you articulate your skills effectively during the interview.
✨Tip Number 4
Research the specific housing association you're applying to. Understanding their values, mission, and the demographics of the residents they serve will allow you to tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Support Officer position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing or support roles. Provide specific examples of how you've managed housing issues, supported residents, or dealt with complaints effectively.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as empathy, communication, and problem-solving. Use concrete examples to demonstrate how you've applied these skills in past positions.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential in a housing support role.
How to prepare for a job interview at CV-Library
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Support Officer. Be prepared to discuss how your previous experience aligns with these duties, especially in housing management and resident support.
✨Show Empathy
As a Housing Support Officer, you'll need to empathise with residents' feelings and attitudes. During the interview, share examples of how you've successfully supported individuals in challenging situations, demonstrating your ability to connect with people.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as dealing with complaints or breaches of tenancy, and prepare your responses accordingly.
✨Highlight Teamwork Skills
Teamwork is crucial in this role. Be ready to discuss your experiences working in a team environment, how you contribute to group goals, and any specific instances where collaboration led to positive outcomes for residents.
