Fulfilment Lead (Copy)

This role manages an extensive Global customer fulfilment portfolio, to ensure order control, alignment, completeness, and prioritisation. Must be fluent Spanish (ideally Mexican) as this role faces the North America market. As the primary point of contact for the client, you will deal with all client issues, ensuring an on-time and coordinated order delivery. You will plan & schedule customer orders, ensuring on time delivery and customer requirements are met. This is a fast paced, global environment. Ideal for someone with experience of Supply Chain, coming from a Planning, Scheduling, Customer Service or Order Management background. Where you are comfortable and enjoy manipulating large data sets within Excel. Please note that this will face into the US Marketplace and will have an associated shift pattern (2 pm-10pm). A 10% shift allowance will be awarded as part of your overall package. Hybrid working is available. Responsibilities:  Ensure order alignment, by driving schedule alignment to customer request or client project deployment. Working with internal teams to identify any supply gaps.  Complete tactical order changes on Oracle ERP. Updating shipment and delivery dates based on revised supply commits or allocation decisions. Pro-actively communicating changes to appropriate internal customers. Review new order scheduling and align schedule dates to existing output commitments. Successfully resolve resolution for shipment issues or failures. Drive customer satisfaction by achieving weekly service targets, reduce order schedule. Build and foster good working relationships with remote global groups to ensure customer service targets are met. Participate in cross functional meetings to ensure on time customer shipments. Partner with Logistics and Distribution to drive customer shipment success. Resolve any order Holds preventing shipments. Prepare various analysis and report requests for internal management teams. Prepare and present executive summaries, status reports. Ideal Experience Required Previous Supply Chain Experience (ideally Materials Planning, Scheduling and / or Order Fulfilment) Comprehensive MS Office experience, particularly within Excel (v-look ups, use of macros). Comfortable manipulating large data sets to derive information. Pervious use of ERP systems, Oracle experience beneficial. Strong ability to interact and influence others at all levels. Ability to build strong working relationships across multiple, global teams. Strong organisational skills