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- Tasks: Lead a dynamic support desk team, ensuring smooth operations and high-quality service.
- Company: Adept Resourcing connects companies with top talent for innovation and growth.
- Benefits: Enjoy hybrid working, 33 days leave, birthday off, and additional perks like mortgage advice.
- Why this job: Join a supportive culture focused on professional growth and team success.
- Qualifications: Experience in IT support, leadership skills, and knowledge of Microsoft tools required.
- Other info: Work evenings and participate in an on-call management rota.
We are looking for a dedicated and proactive Support Desk Team Leader to oversee the day-to-day operations of our first-line support team. This role is critical in ensuring the smooth and efficient running of our support desk, maintaining high-quality service, and fostering a positive team environment.
Responsibilities:
- Manage day-to-day operations of the support desk, monitor the ticket queue, ensure SLAs are met, and escalate tickets as needed to ensure swift resolution.
- Inspire, mentor, and manage a team of first-line support technicians, fostering a productive and positive team culture.
- Conduct regular one-on-ones and performance reviews, providing constructive feedback and celebrating successes.
- Participate in a management on-call rota to handle first-line HR-related matters outside of regular office hours.
- Ensure the team resolves IT issues promptly, efficiently, and to a high standard, stepping in when issues require additional attention.
- Support your team's professional growth by coaching, providing development opportunities, and creating tailored career development plans.
- Manage team schedules, ensuring coverage for sickness and holidays, and ensuring optimal resource allocation.
Skills and Requirements:
- Experience within an IT desk/ MSP environment.
- IT knowledge: 365, Active Directory, Basic networking, Microsoft Exchange, PC hardware, software installations.
- Previous experience with leading or mentoring a team.
- Strong problem-solving skills and commitment to continuous improvement.
Benefits:
- Hybrid working model (2 days per week working from home).
- Westfield Health Benefits.
- 33 days of annual leave.
- Paid day off for your birthday.
- Option to buy and sell holidays.
- Additional benefits including mortgage advice, childcare vouchers and more.
At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
First Line IT Team Leader employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Team Leader
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight any previous leadership or mentoring experiences you have had. Prepare examples of how you've successfully managed a team or resolved conflicts, as this role requires strong people management skills.
✨Tip Number 3
Showcase your problem-solving abilities by preparing scenarios where you effectively handled IT issues or improved processes. This will illustrate your commitment to continuous improvement, which is crucial for this position.
✨Tip Number 4
Since the role involves managing schedules and ensuring coverage, think about how you would approach resource allocation. Be ready to discuss strategies you would implement to maintain team efficiency during peak times or absences.
We think you need these skills to ace First Line IT Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team leadership. Emphasise your knowledge of IT systems like Microsoft 365, Active Directory, and your previous mentoring roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and leadership. Mention specific examples of how you've inspired and managed teams in the past, and how you can contribute to maintaining high-quality service.
Highlight Problem-Solving Skills: In your application, provide examples of how you've tackled complex IT issues or improved processes in previous roles. This will demonstrate your strong problem-solving skills and commitment to continuous improvement.
Showcase Your Team Management Experience: Detail your experience in managing schedules, conducting performance reviews, and fostering a positive team culture. This is crucial for the role, so make sure to highlight any relevant achievements.
How to prepare for a job interview at CV-Library
✨Showcase Your Leadership Skills
As a First Line IT Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and inspiring your team members.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Microsoft 365, Active Directory, and basic networking. Be ready to discuss how you've used these tools in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've resolved IT issues or improved team performance, and be prepared to explain your thought process.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement during the interview. Discuss any initiatives you've led to enhance team performance or service quality, and how you plan to support your team's professional growth.
