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- Tasks: Travel across the UK and abroad to service water treatment systems.
- Company: Join a dynamic recruitment agency with a focus on technical roles.
- Benefits: Enjoy a profit share bonus, 23 days holiday, and a company vehicle.
- Why this job: Gain hands-on experience while enhancing your skills in a growing industry.
- Qualifications: Electro-mechanical engineering background; customer service passion is key.
- Other info: Home-based role with opportunities for travel and professional development.
Field Service Engineer required for a manufacturer based in Cheddar. Are you happy to travel as our clients are based across the UK and abroad and you should expect to have some time working away from home in order to satisfy their requirements. Visits are agreed in advance with you and fully expensed. As your skills and experience increase you may also be involved in commissioning of installed systems; this potentially leading to working away for several days or on occasions, a couple of weeks. Ideal location of a candidate would be Hertfordshire.
Job Overview
- Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas).
- Managing direct relationships with customers and plant operatives.
- Analysing and resolving problems whilst both at site and by way of remote support.
- Completing installation and commissioning of plant (subject to qualification and skill set).
- Completing Service Reports and other associated documentation (using MS Word).
- Responding to customer needs in line with commercial and technical specifications.
- Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity and profitability.
- Ensuring that a high level of customer care and service is maintained at all times.
- Ensuring that all company policies including Health and Safety are observed and abided with at all times.
- Enhancing your own skills and knowledge through proactive learning and self-development.
Job Requirements
- A multi-disciplined electro-mechanical engineer with relevant qualifications.
- Experience with the water treatment industry would be an advantage.
- Experience of having worked as a Service Engineer or in a field-based technical support role would be an advantage.
- Passionate about providing a first-class service to our customers.
- Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
- A professional approach to your work and communication with colleagues and customers.
- A good level of IT competency, specifically MS Office.
- GCSE or equivalent - English and Maths.
- A full UK driving license is required and a willingness to travel.
Salary & Benefits
- Profit Share bonus.
- 23 days holiday plus bank holidays.
- Pension.
- 40 hour week. Salary dependent on experience likely £35k-£45k.
- Vehicle.
Field Service Engineer - Water Treatment employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Water Treatment
✨Tip Number 1
Familiarise yourself with the specific water treatment systems mentioned in the job description, such as Reverse Osmosis and Deionisers. Having a solid understanding of these technologies will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the water treatment industry. Attend relevant trade shows or local meetups to connect with others in the field. This can lead to valuable insights and potentially even referrals for job opportunities.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves analysing and resolving issues on-site, think of specific examples from your past experiences where you successfully tackled technical challenges.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex technical concepts to non-technical clients. Being able to convey information clearly is crucial for maintaining strong customer relationships in this role.
We think you need these skills to ace Field Service Engineer - Water Treatment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the water treatment industry and any technical support roles you've held. Emphasise your electro-mechanical engineering qualifications and any specific skills related to servicing and maintaining water treatment systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your willingness to travel and work away from home, as well as your ability to communicate effectively with clients and colleagues.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully analysed and resolved technical issues in previous roles. This will demonstrate your capability to handle challenges on-site and remotely.
Showcase Continuous Learning: Mention any proactive learning or self-development initiatives you've undertaken, especially those related to the water treatment sector. This shows your commitment to enhancing your skills and knowledge, which is crucial for this role.
How to prepare for a job interview at CV-Library
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of water treatment systems, especially Reverse Osmosis and Deionisers. Be prepared to discuss your previous experience and how it relates to the role, as this will demonstrate your expertise and suitability for the position.
✨Highlight Your Customer Service Skills
Since the role involves managing relationships with customers, be ready to share examples of how you've provided excellent customer service in the past. This could include resolving issues or improving client satisfaction, which is crucial for a Field Service Engineer.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully analysed and resolved technical problems. This will show your potential employer that you can think critically and act effectively under pressure, which is essential for this role.
✨Be Ready to Discuss Travel Flexibility
Since the job requires travel across the UK and potentially abroad, express your willingness to work away from home. Highlight any previous experiences you have had with travel for work, as this will reassure them of your commitment to meeting client needs.
