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- Tasks: As a Field Engineer, you'll repair equipment, assist with installations, and provide phone support.
- Company: Join a successful Managed Service Provider along the beautiful South Coast.
- Benefits: Enjoy a full-time role with potential for remote work and flexible hours.
- Why this job: Be part of a dynamic team, make a real impact, and grow your IT skills.
- Qualifications: Experience in customer-focused IT field service is essential; CompTIA A+ Certification is a plus.
- Other info: Expect occasional overnight stays and a commitment to 24-hour cover throughout the year.
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based along the South Coast? Your role will be to perform field service visits to our client base to repair failed equipment, assist with installation projects, and provide telephone support to our helpdesk when required.
This is a field-based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer-focused role and within IT field service repair.
CompTIA A+ Certification is desirable. This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year. The standard working days are Monday to Friday.
Field Engineer (Hardware / Breakfix) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer (Hardware / Breakfix)
✨Tip Number 1
Familiarise yourself with the specific hardware and software that the Managed Service Provider uses. This knowledge will not only help you during interviews but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues in a customer-focused environment. Having specific examples ready will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Since this role involves travel and overnight stays, be ready to discuss your flexibility and willingness to adapt to changing schedules. Highlight any previous experiences that demonstrate your reliability and commitment to meeting client needs.
We think you need these skills to ace Field Engineer (Hardware / Breakfix)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT field service repair and customer-focused roles. Emphasise any previous work with hardware repairs and installations, as well as your ability to provide telephone support.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Field Engineer position. Mention your CompTIA A+ Certification if you have it, and explain how your skills and experiences make you a great fit for the role.
Showcase Your Driving License: Since this role requires a full driving license, be sure to mention this in your application. Highlight your readiness for overnight stays and your flexibility to work out of hours when necessary.
Prepare for Technical Questions: Anticipate technical questions related to hardware repairs and installations during the interview process. Brush up on common issues and solutions in IT field service to demonstrate your expertise.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Skills
Make sure to highlight your experience with hardware repairs and installations. Be prepared to discuss specific examples of past projects or challenges you've faced in the field, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Experience
Since this role is customer-focused, share instances where you successfully resolved client issues or improved their experience. This will show that you understand the importance of customer satisfaction in a field engineer position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as equipment failures or tight deadlines. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively.
✨Demonstrate Flexibility and Commitment
Be ready to discuss your willingness to travel and stay overnight as needed. Highlighting your adaptability and commitment to meeting the needs of the business will resonate well with the interviewers.
