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- Tasks: As a Field Engineer, you'll repair equipment and assist with installations while providing phone support.
- Company: Join a successful Managed Service Provider making waves in the tech industry.
- Benefits: Enjoy a full-time role with potential for remote work and flexible hours.
- Why this job: This is a chance to grow your skills in a dynamic environment with national coverage.
- Qualifications: Experience in customer-focused IT field service repair is essential; CompTIA A+ Certification is a plus.
- Other info: Expect occasional overnight stays and a rota for out-of-hours support.
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in the South West? Your role will be to perform field service visits to our client base to repair failed equipment, assist with installation projects, and provide telephone support when required.
This is a field-based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer-focused role and within IT field service repair.
CompTIA A+ Certification is desirable. This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year. The standard working days are Monday to Friday.
Field Engineer (Hardware / Break Fix) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer (Hardware / Break Fix)
✨Tip Number 1
Familiarise yourself with the specific hardware and software that the Managed Service Provider uses. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your previous field service experiences in detail. Be ready to share specific examples of how you've successfully resolved issues or improved customer satisfaction in past roles.
✨Tip Number 4
Since this role may require overnight stays, think about your flexibility and willingness to travel. Be prepared to address this in your conversations, as it shows your commitment to meeting the job's demands.
We think you need these skills to ace Field Engineer (Hardware / Break Fix)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT field service repair and customer-focused roles. Emphasise any previous work with hardware repairs and installations, as well as your ability to provide telephone support.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Field Engineer position. Mention your CompTIA A+ Certification if you have it, and explain how your skills and experiences make you a great fit for the role.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your capability to handle the challenges of a field-based role.
Highlight Flexibility and Availability: Since the role may require overnight stays and out-of-hours work, make sure to mention your flexibility and willingness to meet the demands of the job. This shows that you are committed and ready to adapt to the needs of the business.
How to prepare for a job interview at CV-Library
✨Show Your Technical Skills
Make sure to highlight your experience with hardware repairs and IT field service during the interview. Be prepared to discuss specific examples of past projects or challenges you've faced, as this will demonstrate your technical competence.
✨Emphasise Customer Service Experience
Since this role is customer-focused, share instances where you've successfully resolved customer issues or improved their experience. This will show that you understand the importance of client satisfaction in a field engineer position.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle real-life situations, such as equipment failures or difficult customers. Practising responses to these scenarios can help you articulate your problem-solving skills effectively.
✨Discuss Flexibility and Travel Willingness
As the role involves national coverage and potential overnight stays, express your willingness to travel and adapt to varying schedules. This shows that you are committed to meeting the needs of the business and can handle the demands of the job.
