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- Tasks: Manage export processes, customer queries, and documentation from start to finish.
- Company: Join a leading company in logistics with a focus on excellent customer service.
- Benefits: Enjoy a pension scheme, performance bonuses, social events, and free parking.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: 5 years of forwarding experience, strong communication skills, and knowledge of customs documentation required.
- Other info: Work Monday to Friday, 8am to 5pm, with 20 days holiday plus bank holidays.
Main purpose of the role
We are looking for a bright enthusiastic individual who has had at least 5 years general forwarding experience especially in Exports.
Key responsibilities
- Work according to the export process: including all country specific requirements
- Responsible for customer contacts
- Assist in supplier and customer queries
- Assure timely billing as per company policy
- Deal with all aspects of Exports
- Deal with all customer issues
- Provide excellent customer service
- Correct flow of documentation
- Able to work independently within the export process
- Be able to deal with all export shipments from start to finish
- Knows supplier conditions, deliver terms, Inco terms and purchasing conditions
- Good knowledge of computer system, and invoicing
- Knowledge and experience of Customs and documentation
- Good communication skills
- Able to manage own working time effectively
Benefits
- Company pension scheme
- Long service awards including additional holiday days
- Department/Company social events
- Performance based bonuses
- Free parking on site
Salary: £32k - £35k dependant on experience
Hours: Mon - Fri 8am - 5pm
Holiday: 20 days plus bank holidays
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Export / Import Clerk employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export / Import Clerk
✨Tip Number 1
Familiarise yourself with the specific export processes and regulations relevant to the countries you will be dealing with. This knowledge will not only boost your confidence but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the import/export industry. Attend relevant events or join online forums where you can connect with others who have experience in this field. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Brush up on your communication skills, as they are crucial for handling customer queries and issues effectively. Practising clear and concise communication can set you apart during interviews and show that you can manage customer relationships well.
✨Tip Number 4
Gain hands-on experience with invoicing and customs documentation. If you can, volunteer or take short courses that provide practical knowledge in these areas. This will enhance your CV and give you a competitive edge when applying for the position.
We think you need these skills to ace Export / Import Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in exports and imports. Emphasise your 5 years of forwarding experience and any specific achievements that demonstrate your ability to handle export processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of customer service, documentation flow, and your ability to work independently within the export process.
Highlight Relevant Skills: In your application, clearly outline your knowledge of customs documentation, invoicing systems, and communication skills. These are key aspects of the job that the employer will be looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for an Import/Export Clerk.
How to prepare for a job interview at CV-Library
✨Know Your Export Processes
Make sure you have a solid understanding of the export process, including country-specific requirements. Be prepared to discuss your experience with handling export shipments from start to finish.
✨Demonstrate Customer Service Skills
Since the role involves dealing with customer queries and issues, be ready to share examples of how you've provided excellent customer service in previous positions. Highlight your communication skills and ability to manage customer relationships.
✨Familiarise Yourself with Inco Terms
Brush up on your knowledge of supplier conditions, delivery terms, and Inco terms. Being able to discuss these confidently will show that you are well-prepared for the role.
✨Showcase Your Time Management Abilities
The job requires effective time management, so think of examples where you've successfully managed your workload. Be ready to explain how you prioritise tasks and ensure timely billing and documentation.
