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For Companies At a Glance
- Tasks: Install, service, and maintain high-end print equipment while ensuring customer satisfaction.
- Company: Join a global leader in imaging and document solutions with a strong reputation.
- Benefits: Enjoy competitive salary, performance bonuses, company car, and private health schemes.
- Why this job: Be part of a dynamic team, travel extensively, and enhance your technical skills.
- Qualifications: 3+ years in field service engineering with strong electro-mechanical skills required.
- Other info: Immediate hiring opportunity for motivated candidates ready to make an impact.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with a global manufacturer and leader in imaging and document solutions that is seeking an experienced Field Service Engineer to join their growing Service Department.
The Role
In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print-on-demand equipment and software, ensuring top-level performance and customer satisfaction. This position involves extensive travel, primarily across the Midlands and South, and occasionally further afield based on workload. You’ll also help with end-user installs and training, provide technical support, and play a key role in troubleshooting and escalating issues when required.
We are particularly interested in engineers that have worked with toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
Key Responsibilities:
- Install, service, and maintain a range of production print equipment and software.
- Troubleshoot and resolve customer-reported technical issues, both remotely and on-site.
- Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance.
- Coordinate installations with internal teams to ensure smooth deployment.
- Keep service agents updated with the latest technical bulletins and firmware updates.
- Escalate unresolved issues to technical specialists or management as required.
- Ensure compliance with Health & Safety regulations and maintain confidentiality.
About You:
- A minimum of 3 years’ experience in a similar role as a field service engineer on digital / toner-based print production equipment.
- Strong electro-mechanical fault-finding skills.
- HNC in mechanical/electrical engineering or industry equivalent experience.
- Excellent customer service and problem-solving skills.
- Ability to work independently and travel extensively across South and Midlands region, with occasional travel further afield when required.
- A valid UK driving licence is essential.
What’s in It for You?
Industry competitive salary and package including performance related bonus, company car/car allowance, enhanced pension contributions, private health and life assurance schemes, and more. This is an urgent hire - get in touch today for immediate consideration.
Digital Print Field Service Engineer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Print Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific print equipment mentioned in the job description, such as Xerox Iridesse and Canon imagePRESS. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the printing industry, especially those who work with toner-based production print equipment. Attend relevant trade shows or online forums to connect with potential colleagues and learn more about the latest technologies.
✨Tip Number 3
Prepare to discuss your troubleshooting and problem-solving experiences in detail. Be ready to share specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Since the role involves extensive travel, ensure you have a reliable plan for managing your time and logistics. Highlight your flexibility and readiness to travel during your conversations with us, as this is a key aspect of the job.
We think you need these skills to ace Digital Print Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly with toner-based production print equipment. Include specific models you've worked with, such as Xerox or Canon, to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with installation, servicing, and troubleshooting of print equipment, and how you can contribute to customer satisfaction.
Highlight Technical Skills: In your application, emphasise your electro-mechanical fault-finding skills and any relevant qualifications, such as an HNC in mechanical or electrical engineering. This will demonstrate your technical expertise to the employer.
Showcase Customer Service Experience: Since excellent customer service is crucial for this role, provide examples of how you've successfully resolved customer issues in the past. This could include specific situations where you went above and beyond to ensure client satisfaction.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with toner-based production print equipment. Highlight specific models you've worked with, such as Xerox Iridesse or Canon imagePRESS, and share examples of troubleshooting and maintenance tasks you've successfully completed.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with clients, be ready to provide examples of how you've handled customer issues in the past. Emphasise your problem-solving abilities and how you ensure customer satisfaction during installations and service calls.
✨Prepare for Travel Questions
Given the extensive travel required for this position, be ready to discuss your flexibility and willingness to travel across the Midlands and South. Share any previous experiences that demonstrate your ability to manage time effectively while on the road.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant health and safety regulations related to field service engineering. Be prepared to discuss how you ensure compliance in your work, as this is a key responsibility in the role.
