Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with clients and manage projects to meet their goals.
- Company: Join a national retail company known for its positive work culture.
- Benefits: Enjoy a flexible working environment, competitive salary, and career progression.
- Why this job: Be part of a supportive team that values your input and offers training.
- Qualifications: Previous client-focused experience and good IT skills are a plus.
- Other info: Full training provided for CRM systems; a can-do attitude is essential.
Our client, a national retail Company, is looking to recruit an enthusiastic, positive and proactive Customer Support/Sales Administrator to complement their growing team. Reporting directly to the Sales Manager, responsibilities will include:
- Build strong and positive relationships with clients at various levels.
- Update clients on issues such as new products, promotional campaigns, or joint marketing programs.
- Manage projects within client relationships, working to carry out client goals while meeting company goals.
- Daily liaison with other members of the team to provide information and ensure that clients receive excellent customer service.
- Carry out analysis and produce client reports on an as and when required basis.
- Act as the key interface between the customer and all relevant internal departments.
- Manage customer issues by using an internal support desk system to ensure the issues are resolved in a fast and professional manner.
Previous experience of working in a client-focused environment and excellent IT skills would be an advantage. In addition, you will possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner. Experience with a CRM system would be beneficial but not essential as full training can be given. This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression.
Customer Support/Sales Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support/Sales Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you build strong relationships with clients and demonstrate your enthusiasm during any discussions.
✨Tip Number 2
Brush up on your CRM skills, even if you haven't used one before. There are plenty of online tutorials that can give you a head start, showing your proactive approach to learning and adapting.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll need an excellent telephone manner, consider role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Support/Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and sales administration. Emphasise any previous roles where you built strong client relationships or managed projects, as these are key responsibilities for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills such as your ability to communicate effectively and manage customer issues, which align with the job description.
Highlight IT Skills: Since excellent IT skills are mentioned as an advantage, be sure to include any relevant software or systems you are familiar with, especially if you have experience with CRM systems. This will demonstrate your readiness for the role.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully interacted with clients or team members in the past. Highlight your positive attitude and excellent telephone manner, as these traits are essential for the Customer Support/Sales Administrator role.
How to prepare for a job interview at CV-Library
✨Show Your Enthusiasm
Make sure to convey your enthusiasm for the role and the company during the interview. A positive attitude can go a long way in customer support roles, so express your eagerness to contribute to the team and help clients.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to communicate effectively and maintain a positive rapport, as this is crucial for the Customer Support/Sales Administrator position.
✨Familiarise Yourself with CRM Systems
Even if you don't have direct experience with a specific CRM system, showing that you understand their importance and are willing to learn can impress the interviewer. Mention any relevant software experience you have to demonstrate your adaptability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of scenarios where you've successfully resolved conflicts or managed projects, and be ready to discuss these experiences in detail.
