Customer Support Advisor Hybrid

Customer Support Advisor 📍 Location: Droitwich Hybrid – 2 days in the office, 3 days working from home 🕒 Hours: 🕒 Hours: Full-time, Monday to Friday, 9:00–17:30 (37.5 hours/week) 📅 Contract: Temporary ongoing – Maternity cover Do you enjoy helping people and solving problems? 😊 We're on the lookout for a Customer Support Advisor to join our vibrant team! You’ll be the first point of contact for customer queries via phone, email, and social media 📞💬. If you're a strong communicator who thrives on making a difference, we’d love to hear from you! 🔧 What you’ll do: Respond to customer queries across multiple platforms Investigate and resolve complaints with a problem-solving mindset Assist with admin tasks, cancellations, and retention support Represent the brand with professionalism and warmth Help improve customer satisfaction and loyalty 🧠 What we’re looking for: Confident and friendly phone manner Quick thinker with a solution-focused attitude Minimum 6 months' customer service or call centre experience Willingness to learn and grow✨ Bonus points for: Experience in telecoms, utilities, or technical support Sales background with a results-driven mindset 📄 Apply now by sending your CV! We can’t wait to hear from you