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- Tasks: Engage with customers, manage accounts, and drive sales through proactive communication.
- Company: Join a dynamic company focused on exceptional service and innovative solutions.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Why this job: Great opportunity to develop skills in sales and customer relations while making an impact.
- Qualifications: Experience in sales and customer service, excellent communication, and strong organisational skills required.
- Other info: Immediate start available for the right candidate; perfect for those seeking a vibrant work culture.
Customer Services Agent Maternity Cover - Gillingham, UK
Join a dynamic and forward-thinking company that is committed to delivering exceptional service and innovative solutions to our clients. 9 month maternity cover working Monday to Friday 9am - 5.30pm with Hybrid working 3 days required in the office.
- Create and maintain strong relationships with assigned accounts, proactively engaging with customers to maximise sales and profit potential.
- Achieve objectives during customer calls by providing relevant offer/enquiry details.
- Make required outbound calls daily to build relationships with customers.
- Keep customer records up to date, detailing individual surgeries' buying procedures, contacts, expenditure, and other relevant information.
- Reactivate lost accounts and monitor customer spending to identify potential declines.
- Achieve a high level of accuracy on all orders, upselling and cross-selling to increase order size and value.
- Meet or exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
- Process orders and enquiries following quality control procedures, ensuring timely submission of quotations.
- Record and update the customer database with relevant information, ensuring all records are accessible and up to date.
- Ensure accurate and timely reporting of all activities.
- Maintain a positive work atmosphere by being receptive to new ideas and supporting team members.
- Communicate with customers in a professional manner, both written and verbal.
- Provide optimal customer cover during office hours and participate in staff meetings, training, exhibitions, and seminars as required.
- Assist other departments and be an enthusiastic team player.
- Participate in special projects and perform other duties as required.
Required Skills & Qualifications:
- Proven experience in sales administration and customer service, particularly via telephone.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with attention to detail.
- Ability to build and maintain relationships with clients.
- Proficient in using customer relationship management (CRM) software.
- Ability to work independently and as part of a team.
- Self-motivated with a results-driven approach.
- Experience in upselling and cross-selling techniques.
- Strong analytical skills to monitor customer spending and identify trends.
If you have a background in customer service please submit your CV for review today, this job is an immediate start for the right candidate.
Locations
Customer Services / Sales Consultant (Mat Cover) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services / Sales Consultant (Mat Cover)
✨Tip Number 1
Familiarise yourself with our company values and the specific services we offer. This will help you engage more effectively during any conversations with us, showing that you're genuinely interested in what we do.
✨Tip Number 2
Prepare to discuss your previous experience in customer service and sales. Think of specific examples where you've successfully built relationships or upsold products, as these will be key points of interest for us.
✨Tip Number 3
Brush up on your CRM software skills. Since proficiency in CRM systems is essential for this role, being able to demonstrate your familiarity with such tools can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing a plan for how you would manage customer accounts. This could include strategies for reactivating lost accounts or monitoring spending trends, which are crucial for the role.
We think you need these skills to ace Customer Services / Sales Consultant (Mat Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales administration. Emphasise your communication skills and any experience with CRM software, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully upsold or cross-sold in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. Provide examples of how you've maintained accurate records and managed customer databases in past positions.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention your willingness to participate in team projects and training, as well as your commitment to providing exceptional customer service.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Customer Services / Sales Consultant, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and professionally.
✨Highlight Your Sales Experience
Make sure to discuss your previous experience in sales administration and customer service. Share specific examples of how you've successfully upsold or cross-sold products in the past, as this will show your potential employer that you can drive sales effectively.
✨Demonstrate Organisational Skills
Given the importance of keeping customer records up to date, be ready to talk about how you manage your time and organise your tasks. You could mention any tools or methods you use to stay organised, especially if you have experience with CRM software.
✨Prepare for Teamwork Questions
Since the role requires being an enthusiastic team player, think of examples where you've worked well in a team. Be ready to discuss how you support your colleagues and contribute to a positive work atmosphere, as this will resonate well with the company's values.
