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- Tasks: Assist clients with orders, handle complaints, and support sales in a dynamic environment.
- Company: Join a well-established brand that’s growing rapidly and values excellent service.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a bonus scheme, plus a parking space.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and 2 years of office experience are essential.
- Other info: This is an office-based role, Monday to Friday, located in Chesham.
Our client is a well-established brand within the sector and expanding year on year. They are looking for a customer service / sales support advisor to work in a busy department. Their vision is to offer excellent standard, maximise business growth and offer outstanding service.
Your duties include:
- Dealing with new and existing clients
- Order processing
- General administration duties
- Upselling and cross selling
- Offering add-ons to customers to maximise any additional opportunities
- Building relationships with customers and internal teams
- Supporting with complaints, returns, invoices
- Managing phone calls and emails
- Checking stock availability and prices
We are looking for someone with strong communication skills, people skills, good phone manner, IT skills, organised, team player and someone who has 2 years' experience working in an office environment.
Your package: £28,000 per annum, 25 days holiday per year + statutory holidays, car parking space, department bonus. This is an office-based role Mon to Fri 9am to 5pm, located in Chesham.
Apply now or to fast track your application: Email me. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Service / Sales Support- asap employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Support- asap
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build your confidence and improve your phone manner.
✨Tip Number 3
Showcase your organisational skills by preparing a system for managing customer inquiries. Think about how you would handle multiple tasks like order processing and complaints efficiently, and be ready to discuss your approach in an interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service / Sales Support- asap
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Emphasise your communication skills, IT proficiency, and any specific achievements that demonstrate your ability to upsell and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experience aligns with the duties outlined in the job description, such as handling complaints and processing orders.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, organisational abilities, and teamwork experience. Provide examples of how you've successfully managed customer interactions and contributed to team goals in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
Since the role requires strong communication skills, be prepared to demonstrate your ability to articulate clearly and effectively. Practice answering common interview questions out loud, focusing on clarity and confidence.
✨Highlight Your Customer Service Experience
With a requirement for at least two years in an office environment, make sure to discuss your previous customer service roles. Share specific examples of how you handled complaints or upsold products, showcasing your problem-solving abilities.
✨Demonstrate Teamwork
As a team player, it's important to convey your ability to work well with others. Prepare examples of past experiences where you collaborated with colleagues to achieve a common goal, especially in a busy department setting.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the company and the role. This shows your interest and enthusiasm for the position, as well as your proactive approach to understanding the business.
