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For Companies At a Glance
- Tasks: Assist customers, process orders, and manage inquiries in a dynamic environment.
- Company: Join a well-established brand that's growing rapidly and values excellent service.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a bonus scheme.
- Why this job: Be part of a supportive team that prioritises customer relationships and personal growth.
- Qualifications: Strong communication skills and 2 years of office experience required.
- Other info: This is a full-time, office-based role in Chesham, Monday to Friday.
Our client is a well-established brand within the sector and expanding year on year. They are looking for a customer service / sales support advisor to work in a busy department. Their vision is to offer excellent standard, maximise business growth and offer outstanding service.
Your duties include:
- Dealing with new and existing clients
- Order processing
- General administration duties
- Upselling and cross selling
- Offering add-ons to customers to maximise any additional opportunities
- Building relationships with customers and internal teams
- Supporting with complaints, returns, invoices
- Managing phone calls and emails
- Checking stock availability and prices
We are looking for someone with strong communication skills, people skills, good phone manner, IT skills, organised, team player and someone who has 2 years' experience working in an office environment.
Your package: £28,000 per annum, 25 days holiday per year + statutory holidays, car parking space, department bonus. This is an office-based role Mon to Fri 9am to 5pm, located in Chesham.
Apply now or to fast track your application: Email me.
Customer Service / Sales Support employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Support
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build your confidence and improve your phone manner.
✨Tip Number 3
Showcase your organisational skills by preparing a system for managing tasks and priorities. This could involve creating a mock schedule or using tools like to-do lists to demonstrate how you would handle the busy environment described in the job.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
We think you need these skills to ace Customer Service / Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Emphasise your communication skills, IT proficiency, and any specific achievements in previous roles that demonstrate your ability to upsell and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's vision. Mention how your skills align with their needs, particularly in handling complaints and processing orders efficiently.
Highlight Relevant Experience: In your application, clearly outline your two years of experience in an office environment. Provide examples of how you've successfully managed phone calls, emails, and administrative tasks, as well as any experience with stock management or invoicing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As the role requires strong communication skills, be prepared to demonstrate your ability to articulate clearly and effectively. Practice common interview questions and focus on conveying your thoughts in a structured manner.
✨Highlight Your Customer Service Experience
Since the position involves dealing with clients and handling complaints, share specific examples from your previous roles where you successfully resolved issues or enhanced customer satisfaction. This will show your potential employer that you have the relevant experience.
✨Demonstrate Your IT Proficiency
The job requires good IT skills, so be ready to discuss any software or tools you are familiar with. If you have experience with CRM systems or order processing software, mention it during the interview to highlight your technical capabilities.
✨Prepare Questions About the Role
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
