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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join Natwest Group, a leading financial services provider committed to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible rewards, generous holiday, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are ideal.
- Other info: This is a six-month role with comprehensive training and opportunities for career growth.
The predicted salary is between 20807 - 20807 £ per year.
Join us as a Customer Service, Personal Banker in Lancaster. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We’re offering this role for a period of six months.
What you'll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
You’ll join us on a competitive salary starting of £26,010.00, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (6 months) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (6 months)
✨Tip Number 1
Familiarise yourself with the banking products and services offered by us. Understanding these will help you engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate how to explain financial products clearly and effectively, which is crucial for this role.
✨Tip Number 3
Showcase your passion for customer service by sharing examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to providing outstanding service.
✨Tip Number 4
Research common challenges faced by customers in banking and think of ways you could address these issues. Being prepared with solutions will demonstrate your proactive approach and readiness to enhance the customer experience.
We think you need these skills to ace Customer Service - Personal Banker (6 months)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service - Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use specific examples that demonstrate your strong communication skills, attention to detail, and ability to work under pressure.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work as a Personal Banker. Highlight your motivation to develop new skills and your commitment to enhancing the customer banking experience.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CV-Library
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Highlight Your Communication Skills
Since strong communication skills are essential for this role, prepare to discuss how you effectively convey information to customers. You might want to practice explaining complex banking products in simple terms, showcasing your ability to make things easy to understand.
✨Demonstrate Attention to Detail
In a banking environment, accuracy is key. Be ready to provide examples of how you've maintained high levels of accuracy in your work. This could include handling transactions or managing customer requests without errors.
✨Prepare for Teamwork Questions
As this role requires collaboration with other teams, think about times when you've successfully worked as part of a team. Be prepared to discuss how you contribute to a positive team dynamic and support your colleagues in achieving shared goals.
