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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join Natwest Group, a leading financial services provider committed to customer satisfaction.
- Benefits: Enjoy competitive salary, flexible rewards, generous holiday, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: This is a 6-month fixed-term contract with flexible working hours.
The predicted salary is between 27585 - 27585 £ per year.
Join us as a Customer Service, Personal Banker in Guildford. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting at £27,585 pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker - 6 Month Fixed Term Contract employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 6 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the banking products and services offered by StudySmarter. Understanding these will help you engage in proactive conversations with customers, showcasing your knowledge and commitment to their financial goals.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of our products clearly and confidently, which is crucial for this customer-centric role.
✨Tip Number 3
Demonstrate your passion for customer service by volunteering or taking part in community events. This experience can provide you with real-life scenarios to discuss during your interview, showing your dedication to helping others.
✨Tip Number 4
Be prepared to discuss how you handle pressure and improve service quality. Think of specific examples from past experiences where you successfully managed challenging situations while maintaining a positive customer experience.
We think you need these skills to ace Customer Service, Personal Banker - 6 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service, Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and banking. Use bullet points to make it easy to read and focus on achievements that demonstrate your strong communication and interpersonal skills.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer service and detail how you can enhance the customer banking experience. Mention specific examples from your past roles that showcase your ability to thrive under pressure and work as part of a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide outstanding service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to communicate clearly and effectively. Practice explaining complex banking concepts in simple terms, as this will be crucial in helping customers understand their options.
✨Highlight Your Attention to Detail
Since accuracy is key in banking, be ready to discuss how you ensure precision in your work. You might want to share examples of how you've successfully managed tasks that required a high level of detail.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and customer interactions. Think of scenarios where you've had to resolve conflicts or adapt to changing situations, and be ready to explain your thought process.
