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- Tasks: Engage with customers daily, addressing their needs and providing support from home.
- Company: Join a vibrant team dedicated to excellent customer service in a fully remote setting.
- Benefits: Enjoy discounts, a pension plan, flexitime, and comprehensive training.
- Why this job: Perfect for those seeking a dynamic role with career growth and a supportive culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Work up to 9 hours a day with breaks included, all from the comfort of your home.
We’re recruiting for Customer Service Advisors working from home (fully remote). Work from home fully remote and telephone experience isn’t essential. Career progression available.
Customer Service Advisor benefits:
- A range of discounts for leading Highstreet brands
- Company pension
- Flexitime considered
- Referral programme available
- Comprehensive salary
- Training is included to prepare you for this role
Customer Service Advisor role:
A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
Customer Service Advisor pay: £12.21 per hour + bonus and benefits. This is a work from home role.
Customer Service Advisor Work From Home employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer emotions, from frustration to satisfaction, will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves speaking with customers over the phone, being clear and confident in your speech can make a significant difference in how you connect with potential employers.
✨Tip Number 3
Research our company culture and values. Showing that you align with our mission at StudySmarter can give you an edge, as we value candidates who resonate with our ethos.
✨Tip Number 4
Prepare questions to ask during the interview. This demonstrates your interest in the role and helps you assess if the position is the right fit for you, making a positive impression on the hiring team.
We think you need these skills to ace Customer Service Advisor Work From Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, even if it's not from a traditional call centre. Emphasise skills like communication, problem-solving, and adaptability.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work from home and how you can handle the challenges of a remote customer service position.
Highlight Transferable Skills: If you lack direct telephone experience, focus on transferable skills from other roles. Skills such as patience, empathy, and the ability to handle difficult situations are crucial in customer service.
Prepare for Potential Questions: Think about common interview questions for customer service roles, such as how you would handle an upset customer. Prepare examples from your past experiences that demonstrate your ability to manage such situations.
How to prepare for a job interview at CV-Library
✨Show Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle customer queries effectively.
✨Prepare for Common Scenarios
Expect questions about how you would handle difficult customers or challenging situations. Think of examples from past experiences where you successfully resolved issues, even if they weren't in a customer service role.
✨Familiarise Yourself with the Company
Research the company and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you are genuinely interested in the role.
✨Highlight Your Adaptability
Since this is a remote position, emphasise your ability to work independently and manage your time effectively. Share any previous remote work experiences or how you stay organised while working from home.
