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- Tasks: Engage with customers daily, addressing their needs and providing support.
- Company: Join a vibrant team dedicated to excellent customer service from the comfort of your home.
- Benefits: Enjoy discounts, a pension plan, flexitime, and comprehensive training.
- Why this job: Perfect for those seeking a dynamic role with career progression and a supportive culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Work remotely in a lively environment with opportunities for bonuses.
We’re recruiting for Customer Service Advisors working from home (fully remote). Work from home fully remote and telephone experience isn’t essential. Career progression available.
Customer Service Advisor benefits:
- A range of discounts for leading Highstreet brands
- Company pension
- Flexitime considered
- Referral programme available
- Comprehensive salary
- Training is included to prepare you for this role
Customer Service Advisor role: A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
Customer Service Advisor pay: £12.21 per hour + bonus and benefits. This is a work from home role.
Customer Service Advisor Work From Home employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer emotions, from frustration to satisfaction, will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves speaking with customers over the phone, being clear and confident in your speech can make a significant difference in how you connect with potential employers.
✨Tip Number 3
Research StudySmarter and our values. Knowing what we stand for and how we operate will not only help you tailor your responses but also show your genuine interest in joining our team.
✨Tip Number 4
Prepare questions to ask during the interview. This demonstrates your enthusiasm for the role and gives you a chance to learn more about the company culture and career progression opportunities.
We think you need these skills to ace Customer Service Advisor Work From Home
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, even if it's not from a call centre. Emphasise any transferable skills such as communication, problem-solving, and adaptability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work from home and how you can contribute to their team, especially in a fast-paced environment.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Show Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common customer service scenarios to showcase how you would handle different types of customers.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Prepare specific examples from your past experiences that highlight your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and career progression opportunities. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
