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- Tasks: Engage with customers daily, addressing their needs and providing support.
- Company: Join a vibrant team dedicated to excellent customer service from the comfort of your home.
- Benefits: Enjoy discounts, a pension plan, flexitime, and opportunities for career growth.
- Why this job: Perfect for those seeking a dynamic role with training and a supportive culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: This is a fully remote position with potential for temporary to permanent roles.
We’re recruiting for Customer Service Advisors working from home (fully remote). Work from home fully remote and telephone experience isn’t essential. Career progression available.
Customer Service Advisor benefits:
- A range of discounts for leading Highstreet brands
- Company pension
- Flexitime considered
- Referral programme available
- Comprehensive salary
- Temporary to permanent opportunities available
- Training is included to prepare you for this role
Customer Service Advisor role: A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
Customer Service Advisor pay: £11.44 per hour + bonus and benefits. This is a work from home role.
Customer Service Advisor Work From Home employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer emotions and queries will give you an edge during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role is remote, being able to convey information clearly and effectively over the phone is crucial. Consider role-playing with a friend or family member.
✨Tip Number 3
Research StudySmarter and our values. Knowing what we stand for and how we operate will help you align your answers during the interview, showing that you're a great fit for our team.
✨Tip Number 4
Prepare questions to ask us about the role and company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor Work From Home
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant skills and experiences that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, even if it's not from a telephone-based role. Emphasise any transferable skills such as communication, problem-solving, and adaptability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work from home and how you can contribute to their team. Use specific examples from your past experiences to demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at CV-Library
✨Show Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to engage in a conversation will show that you can handle customer interactions effectively.
✨Prepare for Common Scenarios
Expect questions about how you would handle difficult customers or challenging situations. Think of examples from past experiences where you successfully resolved issues. This will showcase your problem-solving skills and adaptability.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their customer service philosophy will help you align your answers with what they are looking for, showing that you are genuinely interested in the role.
✨Highlight Your Flexibility
Since this is a work-from-home position, emphasise your ability to manage your time effectively and adapt to a remote working environment. Mention any previous experience you have with remote work or how you plan to stay organised while working from home.
