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- Tasks: Handle customer queries via calls and emails while managing your own workload.
- Company: Join a supportive, employee-focused company with offices across the UK.
- Benefits: Enjoy 25 days holiday, hybrid working after probation, and full training.
- Why this job: Perfect for those seeking a busy role in a sociable team environment.
- Qualifications: Confident phone skills, previous customer service experience, and IT proficiency required.
- Other info: Role starts in 2-3 weeks; apply now to secure your spot!
Huntingdon
Full time, permanent
Monday to Friday
£23,500 – £24,500 – in office during your probation, then hybrid after this point
Ideally you will have your own transport to get to the office or be able to get to Huntingdon reliably with public transport.
Our client is looking to expand their brilliant team with an experienced customer service advisor. This is a great opportunity for you if you're looking for a busy job requiring your organisational, customer service and administration skills. The company boasts offices all around the UK and is very employee-focussed. The role would suit individuals from customer service or administration roles, looking to progress their careers within a supportive, sociable, team-focused company where full training and support will be given.
This role is due to start in the next 2-3 weeks so apply now!
Main duties:- Answering inbound calls and emails from customers and handling all of their queries, reaching out to other departments where necessary to gain information.
- Completing administration tasks such as organising diaries, liaising with engineers to arrange call outs and visits, and completing documentation efficiently.
- Manage your own caseload of work, knowing where to prioritise and act on requirements.
- Updating and maintaining the database with all customer and document information.
- Prioritising and organising your workload to ensure deadlines are adhered to.
- Complete all relevant training for the role to get to know the business.
- Confident telephone manner and a helpful, positive attitude.
- Previous administration and customer service experience preferably in a busy environment where you have to manage priorities.
- Great organisation skills and ability to work under pressure.
- Flexibility and initiative.
- Able to deliver high standards of service.
- Willingness to learn and be trained.
- IT skills (Word, Excel, Outlook essential).
In return, you will receive:
- Great benefits package, including 25 days holiday and other perks.
- Full training and comprehensive introduction into the business.
- A team environment where you will get true support from those around you.
If you're interested, please contact and apply here.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Customer Service Advisor - urgent employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - urgent
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their employee-focused culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully managed customer queries or handled administrative tasks under pressure, as this will demonstrate your capability for the role.
✨Tip Number 3
Practice your telephone manner before the interview. Since the role requires a confident and helpful approach on calls, rehearsing how you would handle various customer scenarios can boost your confidence.
✨Tip Number 4
Show your willingness to learn and adapt. Be ready to discuss how you've embraced training or new challenges in past roles, as this aligns perfectly with the company's commitment to support and develop their employees.
We think you need these skills to ace Customer Service Advisor - urgent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administration experience. Use keywords from the job description, such as 'organisational skills', 'telephone manner', and 'ability to work under pressure' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description, such as handling customer queries and managing workloads.
Showcase Your Skills: In your application, emphasise your IT skills, particularly with Word, Excel, and Outlook. Provide examples of how you've used these tools in previous roles to improve efficiency or organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this role heavily relies on those skills.
✨Demonstrate Organisational Abilities
Since the job requires managing a caseload and prioritising tasks, be prepared to discuss how you organise your workload. You could mention tools or methods you use to stay organised and meet deadlines.
✨Prepare for Common Scenarios
Think about common customer service scenarios that might come up in the role. Prepare responses on how you would handle inquiries or complaints, showing your problem-solving skills and positive attitude.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team culture, training opportunities, or how success is measured in the position to demonstrate your enthusiasm.
