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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company known for its supportive culture and career development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave policies.
- Why this job: Perfect for confident communicators looking to build relationships and make an impact in sales.
- Qualifications: No specific experience required; just bring your confidence and willingness to learn.
- Other info: Flexible working options and a strong team culture await you!
Part time: Permanent Salary: £13,379.73 rising to £13,698.13 at 8 months in role, plus uncapped commission.
Shift Pattern:
- Week 1: OFF, 16:00-21:00, 16:00-21:00, 16:00-21:00, OFF, OFF, 10:00-18:30
- Week 2: OFF, 16:15-21:00, 16:00-21:00, 16:00-21:00, 16:00-21:00, OFF, OFF
Why this job matters:
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in EE Glasgow?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, being able to articulate your thoughts clearly and confidently is crucial. Consider role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Showcase your interpersonal skills. Think of examples from your past experiences where you've successfully built relationships or resolved conflicts. This will demonstrate your ability to connect with customers and handle various situations.
✨Tip Number 4
Research the company culture at EE. Understanding their values and work environment can help you tailor your responses in the interview, showing that you’re a great fit for their team.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'confident talker', 'building relationships', and 'negotiating'. This will help your application stand out.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how your skills and experiences align with the responsibilities of a Customer Service Advisor. Mention your ability to enhance customers' digital lives.
Showcase Transferable Skills: If you have experience in roles that required strong communication or problem-solving skills, be sure to highlight these. Discuss how these skills can translate into success in a sales advisor position at EE.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at CV-Library
✨Show Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your ability to engage with customers and build rapport.
✨Highlight Transferable Skills
Think about your past experiences, whether in work or personal life, that showcase your ability to handle customer interactions. Discuss how negotiating family situations or building relationships can translate into effective sales techniques.
✨Understand the Company Culture
Research EE's values and culture before the interview. Show that you align with their commitment to flexibility and support for employees. Mention how you appreciate their approach to work-life balance and how it resonates with your own values.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities or how success is measured in the position.
