Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave policies.
- Why this job: Perfect for confident communicators looking to build relationships and make an impact in sales.
- Qualifications: No specific experience required; just bring your confidence and willingness to learn.
- Other info: Flexible working options and a supportive team culture await you!
Part time: Permanent Salary: £13,379.73 rising to £13,698.13 at 8 months in role, plus uncapped commission.
Shift Pattern:
- Week 1: OFF, 16:00-21:00, 16:00-21:00, 16:00-21:00, OFF, OFF, 10:00-18:30
- Week 2: OFF, 16:15-21:00, 16:00-21:00, 16:00-21:00, 16:00-21:00, OFF, OFF
Why this job matters:
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in EE Glasgow?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, try role-playing scenarios with friends or family to enhance your ability to connect and build rapport over the phone.
✨Tip Number 3
Showcase your flexibility and adaptability. Be prepared to discuss how you can manage your time effectively, especially with the varied shift patterns, and highlight any previous experiences where you've successfully adapted to changing circumstances.
✨Tip Number 4
Research the company culture at EE. Understanding their values and commitment to employee support will allow you to align your answers with what they’re looking for, demonstrating that you’re a great fit for their team.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'confident talker', 'building relationships', and 'negotiating'. This will show that you understand the role and have the skills they are looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how your life experiences or previous jobs have prepared you for this position. Mention your ability to enhance customers' digital lives, as this is a key aspect of the job.
Showcase Your Soft Skills: Since the role involves talking to customers, emphasise your communication skills and ability to build rapport. Provide examples of situations where you've successfully interacted with others, whether in a professional or personal context.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at CV-Library
✨Show Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to engage in conversation, ask questions, and listen actively. Share examples from your past experiences where you successfully communicated with customers or resolved issues.
✨Highlight Your Relationship-Building Skills
This role values building relationships with customers. Be prepared to discuss how you've developed rapport with others in previous roles or situations. Use anecdotes that showcase your ability to connect with people and understand their needs.
✨Emphasise Flexibility and Adaptability
Given the flexible nature of the job, it's important to convey your adaptability. Discuss any experiences where you've had to adjust to changing circumstances or schedules, and how you managed to maintain productivity and customer satisfaction.
✨Prepare for Product Knowledge Questions
While training will be provided, having a basic understanding of the products and services offered by EE can set you apart. Research the company and its offerings beforehand, and be ready to discuss how you would approach helping customers choose the right products for their needs.
