Customer Service Advisor – Fraud Investigations

Customer Service Advisor Fraud Investigations Belfast City Centre | Full-time | £25,480 per annum + £500 bonus after 6 months If you've got at least 6 months of customer service experience and want to step into a role where you'll make a real difference, this is it. We're hiring for a frontline Customer Service role where you'll help customers who are worried about fraud on their bank accounts. Youll be their first point of contact, helping them feel safe, heard, and supported. What you'll be doing: Customer Service Advisor Fraud Investigations * Taking calls from customers reporting suspicious transactions * Listening, reassuring, and helping to resolve their concerns with empathy * Using multiple systems to investigate and update cases accurately * Following processes carefully to protect customers and their money What were looking for: Customer Service Advisor Fraud Investigations * 6 months+ experience in any customer service role (contact centre, retail, hospitality, all welcome) * A calm, clear communicator who's comfortable dealing with emotional or distressed callers * Tech-savvy with solid typing and multitasking skills * Able to work full-time on a rotational shift pattern (days, evenings, weekends) What's in it for you: Customer Service Advisor Fraud Investigations * £25,480 salary from day one * £500 bonus after 6 months * 2 weeks of paid classroom training, followed by supported live calls * Real career progression17 people promoted to SME roles in the past few months * Staff perks: big brand discounts, onsite parking, Pure Gym offers, and more * Belfast city centre location, with modern office space Shifts are rotational (Mon-Sun, 7am11pm). Full flexibility is needed once training is complete. Next Steps If you're ready for a role that's about more than just answering calls, apply now. Lets get your career moving in the right direction