Customer Service Advisor (6 month Contract)

Our client is looking for a Customer Serviec candidate – 6 months initially then perm Client Details * Engaging customers to understand their needs and provide them with the best possible solutions * Delivering best in class service to our customers through great interactions and effective delivery * Using initiative and quick thinking to solve issues * Proactively identifying any possible improvements to team processes * Meeting internal service level KPIs * Supporting team members and store teams as required Description * Efficient and effective resolution of customer issues * Comfortable working across calls, social and written contacts * Customer Service metrics are in line, or better, than target * Shares themes from customer contact to enable improvements to be made * Identifies proactive opportunities for continuous improvement from the Customer Service team, CSO and stores Profile A candidate with a customer service background Job Offer A competitive salary and nice working environment