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- Tasks: Manage schedules, respond to client queries, and maintain accurate records.
- Company: Join a reputable business in Dartford with a supportive team culture.
- Benefits: Enjoy hybrid working options and opportunities for career progression.
- Why this job: Make an impact in a hands-on role where your ideas are valued.
- Qualifications: Experience in admin support, strong IT skills, and excellent communication required.
- Other info: Help support local charities while building your career with us.
My client based in Dartford are seeking an organised and methodical Contracts Administrator to join them on a full time and permanent basis, with the potential of up to 2 days a week remote working once settled in.
Main duties include:
- Effectively scheduling the team’s work, managing both workload and work rate to ensure best use of staff resources.
- Responding appropriately to contact from clients by phone or email, dealing with any queries or complaints, and scheduling appropriate team members to action requests.
- Setting up maintenance contracts, ensuring client account and invoicing details are kept up to date, and scheduling, monitoring, and recording maintenance visits.
- Raising purchase orders, minor works quotations, and invoices.
- Keeping all internal systems, and external client systems, up to date and accurate.
- Supporting the team with admin tasks such as filing, stationery orders, and managing correspondence.
The successful candidate will have/be:
- Experience providing administrative support within a facilities management/ construction environment.
- Great telephone manner, able to deal with sometimes upset or frustrated people calmly and effectively.
- Previous experience using CAFM (Desirable)
- Strong IT skills, particularly Excel, Word, Outlook, and the ability to quickly learn new systems/ databases.
- A flexible, methodical, proactive approach with dedication to accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
This is a fantastic opportunity for someone within a reputable business based locally. The successful candidate really has a chance to make this role their own and the company are open to new ideas, with a hands-on approach. Progression is supported!
If you feel you meet the above criteria, please apply online for immediate consideration.
Contract Support Administrator - Mat Cover employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator - Mat Cover
✨Tip Number 1
Familiarise yourself with the facilities management and construction sectors. Understanding the specific challenges and processes in these industries will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Brush up on your IT skills, especially in Excel, Word, and Outlook. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed workloads and schedules in previous roles. This will showcase your organisational skills and ability to handle multiple tasks, which are crucial for this position.
✨Tip Number 4
Practice your communication skills, particularly in handling difficult conversations. Being able to demonstrate a calm and effective approach when dealing with upset clients will be key to succeeding in this role.
We think you need these skills to ace Contract Support Administrator - Mat Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support, particularly within facilities management or construction. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and ability to manage workloads effectively. Mention your experience with client communication and how you handle queries or complaints.
Highlight IT Skills: Emphasise your proficiency in Excel, Word, and Outlook in both your CV and cover letter. If you have experience with CAFM systems, be sure to mention it as it is desirable for this role.
Showcase Communication Skills: In your application, provide examples of your excellent written and verbal communication skills. This could include experiences where you successfully resolved issues or communicated effectively with clients.
How to prepare for a job interview at CV-Library
✨Show Your Organisational Skills
As a Contracts Support Administrator, being organised is key. Prepare examples of how you've effectively managed workloads or schedules in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Demonstrate Your Communication Skills
Since you'll be dealing with clients and team members, it's crucial to showcase your excellent communication skills. Practice responding to potential client queries or complaints calmly and effectively, as this will reflect your suitability for the role.
✨Familiarise Yourself with Relevant Software
If you have experience with CAFM systems or similar software, make sure to mention it. If not, take some time to learn about them before the interview. Highlighting your strong IT skills, especially in Excel and Outlook, will give you an edge.
✨Be Proactive and Detail-Oriented
The job requires a proactive approach and attention to detail. Prepare to discuss how you've demonstrated these qualities in past roles. Share specific instances where your dedication to accuracy made a positive impact on your team's performance.
