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- Tasks: Support clients by managing calls, emails, and work orders efficiently.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and professional growth.
- Why this job: Be part of a collaborative culture that values your input and drives client satisfaction.
- Qualifications: GCSEs in English and Maths required; A-Level/HNC preferred. Proficiency in Microsoft Office is essential.
- Other info: Ideal for those looking to kickstart their career in a supportive and fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Southampton.
RESPONSIBILITIES- Providing support to the client and answer calls and emails in a professional and timely manner.
- Determine the nature, priority of faults based on information provided by the client.
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and drive them to attend within required SLAs.
- Driving the engineering team to attend to all callouts within required SLAs.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.
- Raise and assign work orders to relevant resources.
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain CBRE culture throughout teams.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLAs.
- Ensure QHSE documentation is maintained and readily available using company systems.
- Manage system as a key user on site including PPM records, reactives and reporting.
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiar with daily operations and the specific scope of the contract.
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
- Education to A-Level/HNC standard would be beneficial.
- Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience of using Dynamics, Concept, Maximo.
Contract Support employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support
✨Tip Number 1
Familiarise yourself with CBRE's company culture and values. Understanding their commitment to client service and innovation will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your communication skills, as effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle client interactions.
✨Tip Number 3
Gain a solid understanding of the tools mentioned in the job description, such as Dynamics, Concept, and Maximo. Familiarity with these systems can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former employees of CBRE, if possible. They can provide valuable insights into the company’s expectations and the day-to-day responsibilities of the Contract Support role.
We think you need these skills to ace Contract Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Contract Support role. Emphasise your proficiency in software like Outlook, Word, Excel, and any experience with Dynamics or Maximo.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses how your background and skills make you a great fit for CBRE. Mention your ability to manage supply chains, liaise with teams, and drive performance, as these are key aspects of the job.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate professionally with clients and internal teams. This could be through previous job experiences or specific projects.
Highlight Problem-Solving Abilities: CBRE values innovation and problem-solving. Include instances where you've successfully identified issues and implemented solutions in past roles. This will show your proactive approach and ability to enhance performance.
How to prepare for a job interview at CV-Library
✨Know the Company Inside Out
Before your interview, make sure you research CBRE thoroughly. Understand their services, values, and recent projects. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Contract Support role involves liaising with clients and internal teams, be prepared to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully managed client relationships or resolved issues.
✨Demonstrate Problem-Solving Abilities
The role requires determining the nature and priority of faults. Prepare to discuss past experiences where you've identified problems and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Software
Since proficiency in software like Outlook, Excel, and Dynamics is essential, brush up on your skills before the interview. Be ready to discuss your experience with these tools and how you've used them to enhance efficiency in previous roles.
