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- Tasks: Support high standards of conduct and provide exceptional service to members and guests.
- Company: Join The Hurlingham Club, a prestigious private members' club with a rich history since 1869.
- Benefits: Enjoy 23 days annual leave, generous pension contributions, free meals, and staff social events.
- Why this job: Be part of a unique blend of tradition and modernity in an exclusive environment.
- Qualifications: Experience in hospitality or customer service, excellent communication skills, and flexibility required.
- Other info: Immediate start preferred; flexible working hours across weekdays and weekends.
The Hurlingham Club, one of the world’s most prestigious private members' clubs, is looking for a professional and approachable Club Conduct Assistant to join our Front of House team on a 4-month fixed-term contract. Located in 42 acres of stunning grounds beside the River Thames, The Hurlingham Club has been at the heart of exclusive sport and social life since 1869.
As Club Conduct Assistant, you will support the team by upholding high standards of conduct and providing exceptional service to members and guests. This role includes working a flexible rota across weekdays and weekends.
Key Responsibilities:- Greet members and guests with warmth and professionalism
- Maintain a strong presence across the Clubhouse and grounds
- Ensure Club rules and conduct standards are upheld
- Tactfully manage member behaviour and escalate issues when necessary
- Respond quickly and professionally to member concerns
- Collaborate with various departments to ensure a seamless experience
- Experience in hospitality or customer service, ideally in a luxury or high-end setting
- Excellent communication and interpersonal skills
- Confident and tactful when addressing sensitive situations
- Organised and safety-conscious
- Flexible with working hours, including evenings and weekends
- 23 days annual leave (pro-rated) + Bank Holidays
- Generous pension contributions
- Life assurance
- Free meals on duty
- Free onsite parking
- Staff social events & development opportunities
Sound like the right fit for you? Click APPLY NOW and we will be in touch to discuss in more detail.
Club Conduct Assistant employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Conduct Assistant
✨Tip Number 1
Familiarise yourself with The Hurlingham Club's values and standards. Understanding their commitment to exceptional service and member conduct will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your experience in hospitality or customer service, particularly in high-end settings. Think of specific examples where you've successfully managed member behaviour or resolved conflicts, as these will be key in demonstrating your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios with a friend can help you feel more confident and articulate when discussing how you would manage member concerns.
✨Tip Number 4
Be ready to discuss your flexibility with working hours. Since the role requires a flexible rota, showing your willingness to work evenings and weekends will demonstrate your commitment and adaptability to the team.
We think you need these skills to ace Club Conduct Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Club Conduct Assistant position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in high-end settings. Emphasise your communication skills and any relevant roles where you managed member behaviour or provided exceptional service.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the unique environment of The Hurlingham Club. Mention specific examples from your past experiences that demonstrate your ability to uphold conduct standards and handle sensitive situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
As a Club Conduct Assistant, you'll be interacting with members and guests regularly. Be prepared to share specific examples from your past experiences in hospitality or customer service, especially in high-end settings, to demonstrate your ability to provide exceptional service.
✨Demonstrate Professionalism and Warmth
First impressions matter! When you greet the interviewers, do so with warmth and professionalism. This will reflect the kind of atmosphere you would create at The Hurlingham Club, showing that you understand the importance of a welcoming environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle sensitive situations or manage member behaviour. Think of scenarios where you've had to tactfully address issues and be ready to explain your thought process and actions.
✨Highlight Your Flexibility
The role requires working flexible hours, including evenings and weekends. Be sure to express your willingness and ability to adapt your schedule, as this is crucial for maintaining the high standards expected at the club.
