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- Tasks: Supervise the night team and ensure high standards of customer service.
- Company: Join a prestigious establishment in the leisure, travel, and tourism industry.
- Benefits: Enjoy a competitive salary and opportunities for growth in a supportive environment.
- Why this job: Experience unique hospitality while making a real impact on guest satisfaction.
- Qualifications: Prior experience in hospitality, strong leadership, and excellent communication skills required.
- Other info: Perfect for those looking to advance their career in a top-tier establishment.
We are seeking an assistant night manager with keen attention to detail and excellent organisational skills to ensure the smooth running of our establishment during the night hours. This role requires a dedicated individual who can manage a team effectively, ensuring high standards in customer service are maintained.
Client Details
Our client is a prestigious establishment in the leisure, travel, and tourism industry located in Weybridge. This large organisation prides itself on delivering an exceptional experience for its guests, with a focus on high-quality service and a unique hospitality experience.
Description
- Manage and supervise the night team, ensuring all tasks are completed to the highest standard.
- Oversee the smooth running of the reception and ensure the safety and satisfaction of guests.
- Handle any customer complaints or issues that arise during the night shift.
- Coordinate with the day team to ensure seamless transition and communication.
- Maintain a thorough understanding of all services and amenities offered by the hotel.
- Ensure compliance with all health and safety regulations.
- Conduct regular checks of the establishment during the night hours.
- Assist with training and development of the night team.
Profile
A successful Assistant Night Manager should have:
- Prior experience in a similar role within the hospitality and leisure industry.
- Strong leadership skills and the ability to manage a team effectively.
- Excellent customer service skills and the ability to handle complaints professionally.
- A good understanding of health and safety regulations within the hospitality sector.
- Excellent communication skills and a keen eye for detail.
Job Offer
A competitive salary range of £26,100 to £31,900 per annum. The opportunity to work in a prestigious establishment in the leisure, travel, and tourism industry. A supportive work environment with opportunities for growth and development. The unique experience of working in one of Weybridge's top hospitality and leisure establishments.
Take the leap and apply for this exciting opportunity to further your career in the bustling hospitality and leisure industry in Weybridge.
Assistant Night Manager employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered by the establishment. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in hospitality. Be prepared to share specific examples of how you've successfully managed a team and handled customer complaints, as this will showcase your suitability for the Assistant Night Manager position.
✨Tip Number 3
Research the latest trends in the hospitality industry, particularly around customer service and health and safety regulations. Being knowledgeable about current practices will set you apart and show that you're proactive and committed to maintaining high standards.
✨Tip Number 4
Network with professionals in the hospitality sector, especially those who have worked in night management roles. They can provide valuable insights and tips that could help you during the application process and give you an edge over other candidates.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality and leisure industry. Emphasise your leadership skills and any previous roles where you managed a team or handled customer complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and organisational skills. Mention specific examples of how you've ensured high standards in customer service in past roles, and express your enthusiasm for working in a prestigious establishment.
Highlight Relevant Skills: In your application, clearly outline your understanding of health and safety regulations and your ability to communicate effectively with both guests and team members. This will demonstrate that you are well-suited for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Assistant Night Manager position.
How to prepare for a job interview at CV-Library
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. This will show the interviewer that you can handle the responsibilities of the role.
✨Know the Establishment Inside Out
Familiarise yourself with the services and amenities offered by the establishment. Being able to discuss these in detail during the interview will highlight your enthusiasm for the role and your commitment to providing excellent customer service.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle specific customer complaints or issues. Think of real-life examples where you turned a negative situation into a positive experience for a guest. This will showcase your problem-solving skills and dedication to customer satisfaction.
✨Understand Health and Safety Regulations
Since compliance with health and safety regulations is crucial in this role, be prepared to discuss your knowledge and experience in this area. Highlight any relevant training or certifications you have, as well as your commitment to maintaining a safe environment for both guests and staff.
