Aftersales Advisor (Pontypool)

Aftersales Advisor – Automotive Parts (Pontypool) 📍 Location: Pontypool, South Wales 💷Salary: Up to £30,000 depending on experience and language skills 🕘Hours: Monday to Friday, 9am–5pm (1 day per week work-from-home flexibility) Are you a detail-focused, customer-driven individual with a background in parts administration or automotive sales support? We’re looking for a confident Aftersales Advisor to join a leading automotive business supporting its expansion into Europe. This is a varied, fast-paced role combining sales order management, logistics coordination, and B2B customer support. If you're fluent in French or German, your language skills will be highly valued and reflected in the salary offer. 💼 Key Responsibilities: Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor) Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders Maintain regular contact with customers regarding delivery times, outstanding orders, and updates Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout Ensure data integrity by accurately inputting and maintaining customer information, compliant with GDPR Provide detailed Excel reports and support commercial analysis with accurate data Continuously seek and suggest ways to improve internal processes related to aftersales and customer support Represent the company professionally and positively across all communications🎯 What You'll Bring: Previous experience in an administrative, aftersales, or customer service role, ideally within the automotive, parts or manufacturing sectors Proficiency in French or German is strongly preferred and essential to reach the top of the salary band A proactive, self-motivated attitude with strong attention to detail Excellent communication skills – both written and verbal – with the confidence to manage challenging situations when needed Competent in Microsoft Excel and Office packages to create reports and manage records Organised and calm under pressure, able to prioritise multiple tasks and meet deadlines✅ Bonus Skills (Desirable but Not Essential): Experience using Epicor ERP Familiarity with SQCDP principles or working in a continuous improvement environment Experience working across global teams or with international customers Valid UK driving licence, First Aid certificate, or Level 3 customer service qualificationWhy Apply? This is a fantastic opportunity to join a growing business in a pivotal support role. You'll be trusted with real responsibility, work in a collaborative team, and help drive customer satisfaction as part of the company’s continued success in Europe