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- Tasks: Manage service bookings and ensure top-notch customer interactions daily.
- Company: Join a reputable automotive company known for its customer-focused approach.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: Advance your career in a dynamic setting while making customers happy.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Work Monday to Friday with occasional Saturday shifts.
Car Dealership Aftersales Advisor Norwich £29k + Bonus (Dependent on Experience)
Working Hours: Monday – Friday 8:00am – 6:00pm / 1 in 2 Saturdays 8:00am – 1pm.
Our client, a well-established and reputable company in the automotive industry, is currently seeking a motivated and customer-focused Aftersales Advisor to join their team in the Norfolk area. This is an exciting opportunity for an individual looking to advance their career in aftersales and contribute to a dynamic and customer-oriented environment.
Key Duties and Responsibilities:
- Oversee and optimise service bookings, accurately assessing customer requirements and managing administration.
- Handle all customer interactions with the highest level of courtesy and professionalism.
- Maximise customer satisfaction and ensure high levels of customer retention.
- Accurately identify customer needs using parts catalogues and computerised stock lists.
- Promote and sell relevant parts consistently.
- Maintain a well-presented reception area and ensure all customer areas, including parking spaces, are tidy and welcoming.
- Adhere strictly to company policies and procedures at all times.
Skills and Experience:
- Ability to communicate effectively with customers and colleagues.
- Strong attention to detail with the ability to record information accurately.
- Excellent phone etiquette.
- Confidence in upselling additional work and products.
- Previous customer service or retail experience is preferred.
- Basic understanding of vehicle layouts, functions, and key components.
- Strong administrative and organisational skills.
- Ability to work effectively in a team environment.
For more information about this role or other opportunities in the motor trade, please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Aftersales Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the aftersales sector. Understanding common customer concerns and vehicle components will help you engage more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions with professionalism and courtesy, which is crucial for this role.
✨Tip Number 3
Research the company’s values and customer service approach. Tailoring your conversation to reflect their ethos can demonstrate your genuine interest in the position and align you with their team culture.
✨Tip Number 4
Network with current or former employees of the dealership. They can provide insights into the work environment and expectations, giving you an edge in understanding what the hiring managers are looking for.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the automotive industry. Emphasise skills like communication, attention to detail, and upselling abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer satisfaction. Mention specific examples of how you've maximised customer satisfaction in past roles.
Highlight Relevant Skills: In your application, clearly outline your administrative and organisational skills. Mention any experience with service bookings or customer interactions that demonstrate your ability to manage customer needs effectively.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work as an Aftersales Advisor. Companies appreciate candidates who are genuinely interested in contributing to their team and enhancing customer experiences.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to interact with customers is crucial. Prepare examples from your previous experience where you successfully handled customer queries or complaints, demonstrating your professionalism and courtesy.
✨Know the Automotive Basics
Familiarise yourself with basic vehicle layouts and functions. This knowledge will help you confidently discuss customer needs and upsell relevant parts during the interview, showing that you're ready for the role.
✨Demonstrate Attention to Detail
Highlight your organisational skills and attention to detail. Be prepared to discuss how you manage service bookings and ensure accurate record-keeping, as these are key responsibilities of the position.
✨Prepare for Teamwork Questions
Since the role requires working effectively in a team, think of examples that showcase your ability to collaborate with colleagues. Discuss how you contribute to a positive team environment and support your peers.
