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- Tasks: Assist clients with property maintenance and coordinate contractors for high-end properties.
- Company: Join a prestigious property developer known for renovating multi-million-pound homes in London.
- Benefits: Enjoy perks like private healthcare, pension, and potential remote work options.
- Why this job: Be part of a close-knit team that values exceptional client service and offers exciting events.
- Qualifications: Experience with high-end clients, strong computer skills, and excellent communication abilities required.
- Other info: Office located near Hendon station with great transport links; flexibility to work from home in the future.
We have a fantastic new role! Working for a high-end property developer who renovates multi-million-pound properties to UHNWI across London. The role is to provide aftercare assistance to their clients, providing dedicated, confidential and highly organised support with property maintenance projects. You will be able to coordinate contractors to go to properties needing maintenance support, including the following duties:
- Communicate between clients and contractors to arrange all types of maintenance and keep an accurate record on the maintenance schedule.
- Manage diaries.
- Check maintenance reports from contractors and advise clients of any remedial works required.
- Check and sign contracts for Aftercare package.
- Process weekly timesheets.
- Gather information from contractors for Aftercare renewals.
- Check invoices received and raise payment certificates.
- Keep a record of maintenance and remedial costs.
We are looking for a highly organised person with exceptional client service skills, the ability to work on several different tasks at once, a solution-driven mindset, and a high level of discretion.
Experience and skills required:
- Previous experience dealing with high end clients over the phone and email.
- Excellent computer skills, including proficiency in MS Excel and Outlook.
- Clear and articulate telephone manner.
- Strong English skills, both written and verbal.
- Have a robust and positive personality with the ability to work under pressure is essential.
- Ability to adapt and switch between tasks as required.
- Preferred experience with diary management systems, particularly SimPro.
- Familiarity with raising Purchase Orders and quotes.
- Experience in organising and managing sub-contractors.
The client has a fantastic, long-standing team that all works closely together. They host events across the year for their staff, and benefits include pension and private healthcare. The office is near Hendon station with good transport links from St Pancras and Northern line. The role starts five days a week in the office but doesn’t offer some flexibility to WFH 1 day a week in the future.
Aftercare Assistant/ Administrator for high end property developer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Assistant/ Administrator for high end property developer
✨Tip Number 1
Familiarise yourself with the high-end property market in London. Understanding the nuances of luxury properties and the expectations of ultra-high-net-worth individuals (UHNWI) will help you communicate effectively with clients and contractors.
✨Tip Number 2
Brush up on your organisational skills by using tools like digital calendars or task management apps. Being able to manage multiple tasks and schedules efficiently is crucial for this role, so practice prioritising and keeping track of various projects.
✨Tip Number 3
Develop your communication skills, especially over the phone and via email. Since you'll be liaising between clients and contractors, being clear and articulate will ensure that everyone is on the same page and that projects run smoothly.
✨Tip Number 4
If you have access to diary management systems like SimPro, take some time to learn how they work. Familiarity with such tools can give you an edge in managing schedules and coordinating maintenance tasks effectively.
We think you need these skills to ace Aftercare Assistant/ Administrator for high end property developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you dealt with high-end clients or managed property maintenance projects. Use specific examples to demonstrate your organisational skills and client service abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to coordinate between clients and contractors, and how your skills align with the requirements listed in the job description. Be sure to showcase your strong communication skills.
Highlight Technical Skills: Since the role requires proficiency in MS Excel and Outlook, mention any relevant experience you have with these tools. If you have used diary management systems like SimPro, be sure to include that as well, as it will set you apart from other candidates.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully managed multiple tasks under pressure. Highlight your solution-driven mindset and how you've adapted to changing circumstances in previous roles.
How to prepare for a job interview at CV-Library
✨Showcase Your Organisational Skills
As an Aftercare Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your experience with diary management systems and how you keep track of schedules.
✨Demonstrate Client Service Excellence
This role requires exceptional client service skills. Be ready to discuss your previous experiences dealing with high-end clients. Share specific instances where you went above and beyond to meet a client's needs, especially over the phone or via email.
✨Prepare for Technical Questions
Familiarity with tools like MS Excel and Outlook is essential. Brush up on your technical skills and be prepared to answer questions about how you use these tools in your daily work. You might also want to review any relevant software like SimPro.
✨Exhibit a Solution-Driven Mindset
The ability to solve problems efficiently is crucial in this role. Think of examples where you've faced challenges and how you approached them. Emphasise your proactive attitude and ability to adapt to changing situations.
