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For Companies At a Glance
- Tasks: Support operations and membership services with admin tasks, customer queries, and team collaboration.
- Company: Join a dynamic team at Office Angels, a leading recruitment agency in the UK.
- Benefits: Enjoy hybrid work, enhanced leave, health care, CPD support, and a great pension scheme.
- Why this job: Be part of a supportive culture that values your contributions and offers growth opportunities.
- Qualifications: Organisational skills, communication prowess, and proficiency in Office 365 are essential.
- Other info: This role is permanent, full-time, and offers parking in Glen Parva.
We are recruiting for an Operations and Membership Services Administrator based in Glen Parva with parking, and once you pass your probation, this role is hybrid. This position offers a salary of £25,000, full-time, permanent employment with a hybrid work pattern. The job entails a mix of administrative support, membership services, and team collaboration responsibilities.
Here's a summary of the key duties and qualifications:
- Key Responsibilities:
- Operational and Administrative Support: Assist the Head of Finance and Operations with administrative tasks (scheduling, meeting arrangements, report preparation). Handle document and report formatting, incorporating research and data analysis. Keep organised records in compliance with GDPR. Support project tracking and coordination.
- Membership Services: Act as the first point of contact for membership queries (phone, email). Manage membership applications, payments, and financial transactions. Process and verify licenses and handle related paperwork. Maintain membership databases and support licensing processes. Provide outstanding customer service to members.
- Team Collaboration and Additional Duties: Act as a liaison for the Head of Finance and Operations. Support cross-department collaboration and operational efficiency. Assist with other duties as directed by management, including support for the CEO.
- Organisational skills with attention to detail.
- Excellent communication (both written and verbal).
- Proficiency in Office 365 and HubSpot.
- Ability to handle multiple tasks and prioritise effectively.
- Knowledge of GDPR and experience with data handling.
- A professional and friendly demeanour.
- Enhanced leave package (20 days annual leave + public holidays, birthday, and Christmas closure).
- Health care, CPD support, well-being benefits, and a better-than-average employer pension contribution.
Administrator - Hybrid employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Hybrid
✨Tip Number 1
Familiarise yourself with GDPR regulations, as this role involves handling sensitive data. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to compliance and professionalism.
✨Tip Number 2
Brush up on your Office 365 skills, particularly in applications like Excel and Word. Being able to showcase your proficiency during the interview can set you apart from other candidates, especially since the role requires document formatting and report preparation.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Since you'll be the first point of contact for membership queries, demonstrating your ability to handle inquiries effectively will be crucial.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Administrator - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support and membership services. Emphasise your organisational skills, attention to detail, and proficiency in Office 365 and HubSpot.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight GDPR Knowledge: Since the role involves handling data, be sure to mention any experience or knowledge you have regarding GDPR compliance. This will demonstrate your understanding of the importance of data protection.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Showcase Your Organisational Skills
As an Administrator, you'll need to demonstrate your ability to stay organised and manage multiple tasks. Prepare examples from your past experiences where you successfully handled various responsibilities, highlighting your attention to detail and prioritisation skills.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to discuss how you've effectively communicated with team members or clients in previous positions.
✨Familiarise Yourself with GDPR
Since the role involves handling sensitive data, it's crucial to have a solid understanding of GDPR regulations. Brush up on your knowledge and be prepared to discuss how you would ensure compliance in your administrative tasks.
✨Demonstrate Customer Service Excellence
As the first point of contact for membership queries, showcasing your customer service skills is essential. Think of specific instances where you provided outstanding service and how you resolved any challenges that arose.
