Administrator

Key Responsibilities: * Manage the administrative aspects of workshop-based contracts, ensuring smooth and efficient operations. * Respond promptly to inbound inquiries, directing them to the appropriate team members for action. * Monitor Work in Progress (WIP) and provide weekly updates to ensure accurate reporting of sales and project status. * Ensure engineers hold the necessary certifications to access customer sites or vessels, regularly reviewing and updating the training matrix as required. * Create work orders in the company’s system, order necessary parts, and provide updates as orders progress. * Accept service orders within the agreed timescales, ensuring timely processing. * Generate Key Performance Indicators (KPIs) on a monthly basis and provide timely reports. * Prepare and deliver presentations, including relevant data, for regular project reviews. * Generate and dispatch invoices and required forms on the same day of shipment or completion. * Ensure all invoices are prepared accurately, with correct allocation of costs to jobs and the achievement of desired profit margins. * Review and approve engineers' timesheets, ensuring the accuracy of time entries and allowances. * Draft and send quotations to clients as required. * Process warranty claims within agreed timescales. * Attend internal and external meetings, taking minutes and following up on action points as needed. * Provide administrative support to the Workshop Manager, assisting with various tasks. * Organize, format, and file service reports from engineers, then forward them to the appropriate contacts. * Offer technical and administrative support to workshop engineers, utilizing company and customer-specific applications. * Perform any other ad hoc duties in line with business needs