Administration Assistant - Housing

Administration Assistant * £25,257.93 per annum * Northallerton (agile working) * Permanent * Full Time – 37 Hours * Closing date 6 April 2025 Are you an organised and proactive individual with a passion for providing top-notch administrative support? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! The Role As an Administration Assistant, you will play a pivotal role in providing efficient and effective administrative support to our wider housing customer experience service team. Your work will be integral to delivering seamless customer-focused services to both internal customers, such as colleagues, peers, and managers, and external stakeholders, including local authorities, partners, communities, and tenants. What You'll Be Doing: * Administrative Support: Perform word processing and data inputting to ensure the effective administration of Housing Customer Experience using various IT packages, including QL, Word, Excel, PowerPoint, and Publisher. * Property Lettings: Provide administrative support for property lettings, including arranging home visits and appointments, data input, collating documents, and providing statistical information. Communicate effectively with customers and provide relevant documents. * Meetings and Notes: Undertake team and multi-agency meetings, take confidential notes, distribute minutes, and monitor action completion to ensure records are updated. * Empty Homes Coordination: Collaborate with empty homes schedulers when properties are ready to let to prospective customers. * Customer Service: Handle telephone enquiries professionally, redirecting calls and ensuring high levels of customer service while passing information to relevant personnel. * Data Protection: Ensure compliance with data protection legislation in all work undertaken and services provided. * Questionnaires: Create and distribute questionnaires for service users, collating their responses. * Learning and Development: Ensure effective working practice through participation in learning, training, and development opportunities, and use of appraisal and supervision. Who We're Looking For: * Organised Professional: Excellent organisational skills and the ability to manage competing priorities/projects and work to tight deadlines. * Tech-Savvy: Proficient in using various IT packages, including QL, Word, Excel, PowerPoint, and Publisher. * Effective Communicator: Exceptional written and verbal communication skills, with the ability to handle telephone enquiries and redirect calls efficiently. * Detail-Oriented: Excellent attention to detail and the ability to maintain accurate filing systems. * Collaborative: Ability to work effectively with colleagues, external partners, and customers, fostering positive relationships. * Confidential and Compliant: Ability to handle confidential information appropriately and ensure compliance with data protection legislation. What We Offer: * Competitive Salary: Alongside a generous annual leave package and flexible working options. * Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. * Pension Plan: Benefit from our Pension Scheme and Life Assurance. * Agile Working: Enjoy flexible working arrangements. * Comprehensive Benefits: Additional perks to support your wellbeing, including our EAP service. Why Broadacres? At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply. Our Organisation Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment! Administration Assistant