1st Line Team Leader

Key Responsibilities: Oversee daily operations, ensuring SLAs are met and tickets are managed effectively. Lead, mentor, and motivate the first-line support engineers to maintain a positive and productive environment. Deliver training on new products, tools, and processes. Participate in the management on-call rota for first-line HR matters outside office hours. Manage team rotas, including sickness and holiday management. Identify process improvements to enhance efficiency and quality. Provide hands-on support for customer IT issues when needed. Support team members professional development through coaching and regular performance reviews. Ideal Candidate: Previous MSP experience Experience in a busy technical support environment. Strong leadership skills with experience managing a team. Great interpersonal skills and the ability to build positive team relationships. Skilled in providing feedback and conducting performance reviews. Basic knowledge of switching infrastructure, LAN/WAN technologies, and operating systems (Windows, Mac, Linux).At Adept Resourcing – Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you