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- Tasks: Provide 1st line support and troubleshoot IT issues like password resets and software installations.
- Company: Join a leading technology company making waves in the IT industry.
- Benefits: Enjoy mentorship, skill development, and potential travel opportunities.
- Why this job: Gain hands-on experience in IT while working in a dynamic and supportive environment.
- Qualifications: Basic knowledge of Windows, M365, and hardware management; driving licence required.
- Other info: Opportunity to work with senior staff and develop your technical skills.
Our client is a leading Technology company looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence.
Responsibilities:
- 1st line and some 2nd line support.
- Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions.
- Escalate more complex issues to more senior members of the IT team as required.
- Setup and configure new hardware and software for users.
- Perform regular IT operations and maintenance tasks to ensure system stability and security.
- Actively develop technical skills under senior staff’s mentorship.
- Assist in ensuring all departmental documentation is kept up to date.
- Assist in IT equipment inventory management and reporting.
Skills Required:
- Windows 10 / 11 administration
- Knowledge of M365 / Teams
- Physical hardware management including laptop provisioning
- Basic networking and patching
- An understanding of cybersecurity best practices
- The ability to communicate with staff members at all levels of the business
Other useful, but not essential, experience:
- VMWare vSphere
- Microsoft Exchange (on-prem)
- Cisco networking
- Knowledge of backup technologies
- Associated certifications will be of great interest e.g. (VCP, MCSE, CCNA etc.)
- RHEL or other Linux
1st Line Support Engineer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and M365. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues like password resets and software installations. Being able to demonstrate your problem-solving abilities in real-time scenarios can really impress the interviewers.
✨Tip Number 3
Since the role involves some travel, ensure you have a valid UK Driving Licence and be prepared to discuss your flexibility regarding travel during the interview. This shows your commitment and readiness for the role.
✨Tip Number 4
Consider obtaining relevant certifications like VCP, MCSE, or CCNA if you haven't already. These qualifications not only enhance your CV but also demonstrate your dedication to professional development in the IT field.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support. Include specific examples of troubleshooting IT issues, managing hardware, and any experience with Windows 10/11 and M365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your technical skills, such as knowledge of cybersecurity best practices and any associated certifications you hold.
Showcase Communication Skills: Since the role requires communication with staff at all levels, emphasise your ability to explain technical concepts clearly. Provide examples of how you've successfully communicated with non-technical colleagues in the past.
Highlight Willingness to Learn: Mention your eagerness to develop your technical skills under mentorship. This shows that you're proactive and open to growth, which is essential for this position.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, M365, and basic networking. Highlight any relevant certifications you have, as these can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you would troubleshoot common IT issues. Prepare examples of past experiences where you successfully resolved technical problems, such as password resets or hardware malfunctions.
✨Communicate Clearly
Since the role involves interacting with staff at all levels, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with non-technical colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT operations and team structure. This demonstrates your interest in the role and helps you understand how you can contribute to their success.
