1st Line IT Support Technician

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: * To manage all incidents and customer requests from receipt to resolution and closure * To ensure service level agreement standards are met * To promptly complete any admin paperwork and documentation * Keep accurate records of all site information using IT Service Management tools * Promote best practices and adhere to change control process * Accurately plan and organise a working week * Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: * Minimum of 6+ months of experience in an IT Support role * Experience in using Windows Server/Active Directory * Experience in using Office 365 Admin * Exposure to Cloud support (desirable) * Experience working with SLA’s * Able to effectively manage multiple priorities * Exceptional customer service skills * Experience in a customer-facing role Some highlights of working with my client: * Personalised training platform * Skills assessment and personalised progression plans * Microsoft Gold Partner and Google Partner * Microsoft and Google training courses, accreditations and exams * One-to-One training * Company healthcare available * Monthly performance-related incentives – including additional holiday days and vouchers * Social & team building activities